It’s Time to Prepare for the Smart Workplace

We’re all increasingly interacting with smart technology at home. My 4-year-old daughter learned to say “Hey, Google” before she could operate a mouse. As Amazon Echo and Google Home devices start to pervade millions of homes, consumers are growing accustomed to using Siri, Alexa, Cortana or Google Assistant to book appointments, send emails or check […]

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The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a four-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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Transforming Pharmacovigilance with Intelligent Automation

In today’s world of empowered patients and increased attention to drug safety, the role of pharmacovigilance has never been more crucial. Healthcare organizations need to instill robust practices to detect, assess, report on and prevent adverse effects, both to ensure regulatory compliance and reduce risk for patients. Pharmacovigilance processes, however, are traditionally highly manual and […]

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Engineering for Reusability and Resilience

I wish everyone reading this could be lucky enough to meet Tim Klein someday.  Tim is an incredible writer, an excellent artist (he built an awesome art car) and one of the best software engineers I’ve ever met. I’ve known Tim for 20 years now and am immeasurably better for it, in a thousand ways, […]

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Robots-as-a-Service in Mortgage Lending

Growing consumer demand for “digital mortgages” and the speed and simplicity brought by Day 1 Certainty™ are driving lenders to pick up the pace in automating back-office origination and servicing processes. Yet the mortgage business trails behind other industries, such as healthcare, insurance and even other financial services industry segments, in using robotic process automation […]

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When RPA Pilots Go Bad

Initial RPA engagements are like dating.  Everyone is on their best behavior, and very eager for a successful outcome.  Expectations are high, experience is low.  Are there topics of conversation that are particularly sensitive?  Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]

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Automation: The Way to Modernize Your IT Core

The trend is clear: Businesses are automating as many processes as possible to cut costs, improve productivity and provide better customer experiences. And no wonder; in our recent study, we found that organizations can expect to garner improvements of 20% or more in terms of efficiency or revenue improvements through intelligent automation. IT operations should […]

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