Allen Shaheen - February 15, 2021 - 549 views

We were not prepared for this – “this,” of course, being the sudden and pervasive shift to remote work. Along with this new reality, we’re also faced with virtual work’s lesser known but equally important companion, the “virtualization of etiquette.” The previous models of business behavior and human engagement no longer apply. For example, when […]

Margaret Schweer - October 7, 2020 - 2084 views

Intensified by the global pandemic, a sense of belonging has become a pressing organizational priority.  Work routines have been upended for leaders and employees alike – office shutdowns, remote work, extended work hours, and furloughs and layoffs. Given the prolonged nature of the disruption, what does it mean to “belong at work” during a sustained […]

Ben Pring - July 9, 2020 - 328 views

People are insatiable for a look at how we’ll live and work in the aftermath of the COVID-19 pandemic. Doing so is easy: Remember some of the most normal things you did until about mid-March of this year and then consider those behaviors as radical. Commuting to the office, getting your kid ready for their […]

Douglas McCuaig - June 17, 2020 - 566 views

Banks’ shift to work from home (WFH) was fast. But their return to the workplace won’t be. For one thing, employees won’t return to the office en masse anytime soon, with many banks indicating plans to adhere to social distancing and limit on-site employees to 40% to 50% of pre-shutdown levels. For another, employee and […]

Amresh Singh - May 19, 2020 - 2598 views

While the COVID-19 pandemic rages on, the streaming service Netflix has upended the U.S. oil giant ExxonMobil in terms of market valuation. Crude oil prices are bottoming out as people stay home and consume ever more content online. This trend signals a significant change underway: When the whole world has gone back to basics, the […]

Douglas McCuaig - April 23, 2020 - 1658 views

Before COVID-19, banks’ disaster plans typically covered outages affecting 10% to 20% of their workforce. No bank had a scenario for 100% disruption. But with the pandemic closing offices and branches around the globe and requiring nearly all employees to work from home, the need to enable employees with remote access has overwhelmed even the […]