Six Ways Media Companies Can Personalize Direct-to-Consumer Services

Like their pure-play brethren, diversified media companies have worked hard to differentiate and shape content across their properties. Yet as they step into direct-to-consumer (DTC) streaming services, companies like NBCUniversal, WarnerMedia, Disney and Viacom face a new challenge: how best to personalize the one-stop viewing experience that’s at the heart of DTC. Delivering personalization means walking […]

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Five Fundamentals for Creating a Winning Customer Experience Framework in Healthcare

While many in the U.S. are still feeling the effects of winter, the “Boys of Summer” are back in action, pitching, swinging, hitting and base-running their way through baseball’s spring training season. As the weather gets warmer, we’ll hear about the strength and versatility of individual players in particular game fundamentals; but none will be […]

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