Sudhakar ChinnaswamyKamalanathan - June 29, 2020 - 114 views

For more than 20 years, I’ve helped clients implement identity and access management (IAM) systems that ensure only the right users have the right access to the right applications and data. Over that time, I’ve also seen organizations struggle to create online user experiences that make it easy for consumers to get information, solve problems […]

Anbu Muppidathi - June 25, 2020 - 90 views

A global crisis reorders priorities everywhere. Take the ongoing COVID-19 pandemic, which is increasing demand for valuable resources across the board, including IT. The need for digital capabilities, already constrained pre-COVID, is (with minimal notice) causing a rapid expansion in IT backlogs, which threatens business continuity. For example,  take the growing backlog of legacy application […]

Bret Greenstein - June 24, 2020 - 220 views

What if we had better models for prescribing solutions to catastrophic events when they occur, or even before they struck? As a society, we could address a severe food shortage or calculate the supplies needed to treat victims of an oncoming natural disaster. It would certainly improve the ability to sustain life as we know […]

Amresh Singh - June 22, 2020 - 410 views

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

Douglas McCuaig - June 17, 2020 - 217 views

Banks’ shift to work from home (WFH) was fast. But their return to the workplace won’t be. For one thing, employees won’t return to the office en masse anytime soon, with many banks indicating plans to adhere to social distancing and limit on-site employees to 40% to 50% of pre-shutdown levels. For another, employee and […]

Holly Camlin - June 15, 2020 - 324 views

Anxiety is as much a part of the pandemic as masks. But for those of us experiencing moments of fear and uncertainty during this time, anxiety can also be an opportunity to grow in new and unexpected ways. This outlook is an important step forward, especially in the workplace, where the fallout from COVID-19 is […]

Edward Merchant - June 11, 2020 - 226 views

New norms borne of the COVID-19 pandemic – especially work from home and increased consumer use of digital channels – will change the nature of upcoming IT investments. Over the last few decades, I have led or advised on many technology projects triggered by shifts in political, regulatory, commercial or social norms. My observation is […]

Bruce J. Rogow - June 10, 2020 - 138 views

The current COVID-19 pause seems like a good time to assess what we mean when we talk about “disruption.” In my last blog, I suggested that much of the hype surrounding technology disruption was a red herring and that many of the usual suspects (Uber, Airbnb, Wayfair, etc.) actually reflect financial disruption within an industry […]

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]