What It Takes to Connect with the Healthcare Consumer
In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what: Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]Read More
What Will It Take to Make a Healthcare Bot Your New Best Friend?
“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]Read More
Transforming Pharmacovigilance with Intelligent Automation
In today’s world of empowered patients and increased attention to drug safety, the role of pharmacovigilance has never been more crucial. Healthcare organizations need to instill robust practices to detect, assess, report on and prevent adverse effects, both to ensure regulatory compliance and reduce risk for patients. Pharmacovigilance processes, however, are traditionally highly manual and […]Read More
Automation: The Way to Modernize Your IT Core
The trend is clear: Businesses are automating as many processes as possible to cut costs, improve productivity and provide better customer experiences. And no wonder; in our recent study, we found that organizations can expect to garner improvements of 20% or more in terms of efficiency or revenue improvements through intelligent automation. IT operations should […]Read More
HfS Research Recognizes Cognizant in the”Winner’s Circle” for Intelligent Automation
Few fields are changing as quickly as the field of Intelligent Automation. Players in this area have to adapt to the extreme technological leaps, pioneer new solutions, and successfully lead their customers through the entire process to survive. (And they have to keep up on the latest acronyms, like IA, RPA, AI, AR.) Leading analyst firm Horses […]Read More
Intelligent Automation—Predictions Watch
Everybody loves predictions. Forbes published its educated guesses on politics, mergers, and even self-driving cars (thanks to a venture called Robot Taxi). How about Gartner’s 2016 predictions for a digital world? Visions of smart machines, robo-bosses, and digital assistants make it seem like we will be working with Wall-E in 2020. Really? The best way to predict the future At Xerox PARC in 1971, Alan Kay […]Read More
Can Digital Save Shared Services Centers?
Shared services centers struggle to remain relevant I enjoyed seeing many of you shared services, outsourcing, and transformation professionals at SSON’s SS&O Week. I remember in the 90s how shared services centers (SSCs) were the rage in corporate America. The opportunity for a company to eliminate redundant functions, people, and technology systems truly held its promise. Now fast-forward to today. […]Read More
Will 2016 Be the (Real) Year of the Robot?
As 2016 has (yet again) been proclaimed “The Year of the Robot ”, the Robotic Process Automation (RPA) story has evolved into even more drama, with at least two opposing sides. One side predicts Intelligent Automation leads to symbiotic relationships between machines and people and a new era of prosperity, and the other forecasts unrecoverable unemployment, […]Read More
Why Automation Will Live Up to Its Hype
Cost optimization. Scale. Greater efficiency in operations. These are pretty typical outcomes that executives should expect with new digital investments. Right? But so many technologies bandy these benefits about that it is becoming increasingly difficult for leaders to decipher which technology actually drives more results. One emerging technology that has grown at an accelerated rate over the […]Read More