Banking’s New Reality: Getting Remote Work Right (Part 1 of a Multipart Series)

Before COVID-19, banks’ disaster plans typically covered outages affecting 10% to 20% of their workforce. No bank had a scenario for 100% disruption. But with the pandemic closing offices and branches around the globe and requiring nearly all employees to work from home, the need to enable employees with remote access has overwhelmed even the […]

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Financial Institutions & COVID-19: How to Lead through the Crisis and Prepare for the Next One

The global response to the ongoing COVID-19 pandemic and local social distancing efforts has sent massive supply- and demand-side shocks to retailers, automakers, healthcare companies, and travel and hospitality purveyors. No sector is immune. In fact, banks are already feeling the downstream impact and bracing for longer-term consequences. In our discussions with banks and diversified […]

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A Look Ahead: Top 10 Predictions for Cards and Payments in 2020

With all the activity in the cards and payments space in 2019, 2020 promises to be even more interesting. The last 12 months saw several new fintech market entrants and digital commerce frameworks, continued expansion of the real-time payments infrastructure, investment in open-banking capabilities and heavy M&A by large incumbents. This made 2019 something of […]

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Playful Brands Are Redefining ‘Customer Trust’ in the Digital Age

Banks called Atom, N26, Bunq and Monzo. Insurers named Lemonade and Oscar.  In their efforts to distinguish themselves from longtime industry stalwarts, new entrants into the fields of banking and insurance are choosing playful, whimsical names that make no reference to the space they’re trying to disrupt. Previous nomenclature in these business spaces has revolved […]

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The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a four-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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