Are You Paying Attention to Your Employee Experience?
“Customer-first” mantras have become a trendy guiding light for businesses of all shapes, sizes and industries. But for businesses that truly believe people are at the heart of digital success, the human focus is also directed inward, toward their employees. To deliver a winning experience for people outside the company (customers), businesses also need to […]Read More
How to Shift the Employee Experience to Focus on the Worker, not the Office
Work is changing, and so must the employee experience. Consider that one in five jobs in the U.S. is held by a worker under contract, according to a recent study, and within a decade, contractors and freelancers in the “gig economy” could make up half of the U.S. workforce. More U.S. employees are also working […]Read More
Navigating the Shift through Digital Service Management
Service management is going digital CXOs at leading companies are embracing digital technologies to tap into new opportunities. But as these enterprises embark on their transformation journey, a vital part of the enterprise ecosystem that touches employees tends to get left out, and that is Service Management–a customer-centric approach for delivering IT services. Leading companies are beginning to […]Read More