Are You Paying Attention to Your Employee Experience?

“Customer-first” mantras have become a trendy guiding light for businesses of all shapes, sizes and industries. But for businesses that truly believe people are at the heart of digital success, the human focus is also directed inward, toward their employees. To deliver a winning experience for people outside the company (customers), businesses also need to […]

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Navigating the Shift through Digital Service Management

Service management is going digital CXOs at leading companies are embracing  digital technologies to tap into new opportunities. But as these enterprises embark on their transformation journey, a vital part of the enterprise ecosystem that touches employees tends to get left out, and that is Service Management–a customer-centric approach for delivering IT services. Leading companies are beginning to […]

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