What Will It Take to Make a Healthcare Bot Your New Best Friend?

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

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Crossing the Legacy-Digital Divide

The relationship between legacy and digital systems – and those who work with them – is often misunderstood. Businesses talk about phasing out and automating the former to free up budget and resources for the latter, with the assumption that they’ll need to tolerate some level of coexistence, at least for the foreseeable future. Additionally, […]

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Digital Without Purpose Will Fail

According to industry estimates, roughly 80% of digital initiatives ultimately fail. The reasons for these failures-to-launch abound: a risk-fearing culture, the paralysis of shifting regulations, the bog of legacy systems, and the list goes on. Nothing, however, will kill a digital transformation effort more assuredly than the failure to define a purpose. Simply put, without […]

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Women Empowered: Reinventing Yourself and Your Organization in a Time of Tumult

The ability to reinvent yourself and your organization will be one of the most important competencies to have in the 21st century – which makes leadership more important than ever. Leading in today’s digital world, however, is very different from leading just 15 years ago. These are the key takeaways from Cognizant’s Women Empowered Executive […]

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The Frontier Within (Part 1): Digitizing the Human Body

This is the first in our blog series on “Digitizing the Human Body.” (Also see Part 2 and Part 3.)  Populating the human body with powerful technologies is no longer just a sci-fi fantasy. Existing and emerging technologies are rapidly ushering in an era of human augmentation, self-regulation, automated diagnosis and treatment, and even vast […]

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How Banks Can Use AI to Reduce Regulatory Compliance Burdens

A recurring theme when I talk with banking leaders about the management of compliance records, contracts and other critical documents is that it is both essential and expensive work. Bank attorneys, paralegals and loan officers spend thousands of hours poring over countless pages of regulatory compliance filings, loan agreements and other records to determine whether […]

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A Strategic Approach to Protecting Customer Data

In this age of continuous connectivity, individuals are producing more personal data than ever before (click streams, chat logs, social media interactions, geolocation information, etc.), creating volumes of data that can be sold to businesses eager for us to buy their goods, visit their venues, eat in their restaurants and use their services. Any company seeking […]

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Modernizing IT Service Management in an AI-First World

Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]

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