What Will It Take to Make a Healthcare Bot Your New Best Friend?
“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]
Read MoreOf Media Kings, Chessboards & Rice: The Future of Entertainment Is Now
Legend holds that a conman craftsman once made a chessboard for a king. “Your Highness, I don’t want money for this. Or jewels. All I want is a little rice: a single grain on the first square, two grains on the second, four on the third, eight on the fourth, and so on, and so […]
Read MoreCrossing the Legacy-Digital Divide
The relationship between legacy and digital systems – and those who work with them – is often misunderstood. Businesses talk about phasing out and automating the former to free up budget and resources for the latter, with the assumption that they’ll need to tolerate some level of coexistence, at least for the foreseeable future. Additionally, […]
Read MoreDigital Without Purpose Will Fail
According to industry estimates, roughly 80% of digital initiatives ultimately fail. The reasons for these failures-to-launch abound: a risk-fearing culture, the paralysis of shifting regulations, the bog of legacy systems, and the list goes on. Nothing, however, will kill a digital transformation effort more assuredly than the failure to define a purpose. Simply put, without […]
Read More21 Platform Definitions that Show Business Gets It
When they come to bury me, the epitaph on my headstone will read, “Here lies Euan Davis – the platform guy.” Any conference that I attend or speak at, I always stress that the number one rule for work in the data age is the platform. Some will roll their eyes; others are keen to learn […]
Read MoreWomen Empowered: Reinventing Yourself and Your Organization in a Time of Tumult
The ability to reinvent yourself and your organization will be one of the most important competencies to have in the 21st century – which makes leadership more important than ever. Leading in today’s digital world, however, is very different from leading just 15 years ago. These are the key takeaways from Cognizant’s Women Empowered Executive […]
Read MoreThe Frontier Within (Part 1): Digitizing the Human Body
This is the first in our blog series on “Digitizing the Human Body.” (Also see Part 2 and Part 3.) Populating the human body with powerful technologies is no longer just a sci-fi fantasy. Existing and emerging technologies are rapidly ushering in an era of human augmentation, self-regulation, automated diagnosis and treatment, and even vast […]
Read MoreHow Banks Can Use AI to Reduce Regulatory Compliance Burdens
A recurring theme when I talk with banking leaders about the management of compliance records, contracts and other critical documents is that it is both essential and expensive work. Bank attorneys, paralegals and loan officers spend thousands of hours poring over countless pages of regulatory compliance filings, loan agreements and other records to determine whether […]
Read MoreA Strategic Approach to Protecting Customer Data
In this age of continuous connectivity, individuals are producing more personal data than ever before (click streams, chat logs, social media interactions, geolocation information, etc.), creating volumes of data that can be sold to businesses eager for us to buy their goods, visit their venues, eat in their restaurants and use their services. Any company seeking […]
Read MoreModernizing IT Service Management in an AI-First World
Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]
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