Raji Chandrasekaran - April 9, 2020 - 963 views

Digital business change can be vexing to C-level executives, even in ordinary times. Amid a worldwide crisis such as the COVID-19 pandemic, what was once considered somewhat complex is exponentially more challenging as unforeseen issues surface. For starters, there are semantic issues. Many senior leaders dislike the word “digital” because it’s often misused (i.e., all […]

Andres Angelani - August 29, 2019 - 1067 views

IDC estimates that 40% of all technology spending will be applied to “digital transformation,” with enterprises spending nearly $2 trillion by the year 2022. The trouble is, few businesses understand how to maximize their investment while also keeping the business at peak performance. Additionally, companies don’t always explore all the ways that services, processes and […]

Anbu Muppidathi - August 27, 2018 - 4017 views

A few weeks ago, I hosted an event in New York City in which clients were asked to discuss their digital journeys so far. Some shared their wins: A retail client proudly described how, in its efforts to implement an omnichannel experience, it changed every process of a business lifecycle across an entire division. Another […]

Ben Pring - January 25, 2018 - 553 views

At any other time of year, few people walking past Kramers Wine & Design store on the Promenade in Davos would guess it would become the temporary home for a discussion that’s central to one of the most important – and intractable – issues of our modern age. But during the World Economic Forum’s Annual […]

Lester Lam - January 16, 2018 - 188 views

According to industry estimates, roughly 80% of digital initiatives ultimately fail. The reasons for these failures-to-launch abound: a risk-fearing culture, the paralysis of shifting regulations, the bog of legacy systems, and the list goes on. Nothing, however, will kill a digital transformation effort more assuredly than the failure to define a purpose. Simply put, without […]

Ben Pring - January 12, 2018 - 91 views

At last year’s annual gathering of the World Economic Forum in Davos, there was a palpable sense of shock and disbelief at recent events in the UK (Brexit) and the U.S. (Donald Trump’s election as President).  A discomforting wave of disruption greeted every Davos man/woman, which few had seen coming.   At this year’s conference, […]

Ben Pring - December 7, 2017 - 33 views

If you’re a music fan, you probably know the name Clive Davis. If you’re not though – and heaven help you – Clive Davis is one of the most successful music producers and record industry executives of all time. He’s worked with a who’s who of rock and pop musicians, from Janis Joplin to Rod […]

Lawrence Bridge - December 4, 2017 - 241 views

There is a convergence of forces taking place today that is causing the boundaries of industry, technology and policy to blur, and a new healthcare vision to come into focus. Once-effective approaches that targeted these key areas with separate and distinct tactics may now result in missed opportunities, as core dynamics become more and more […]

Anbu Muppidathi - April 13, 2017 - 530 views

Second of a four-part series. Week to week, professional sports teams don’t know which specific players will oppose them or (in championship season) even which team they will face.  They’re never sure which of their players will be sidelined by injuries, retire or be poached by the competition. All this is familiar to anyone competing […]

Anbu Muppidathi - April 10, 2017 - 167 views

First of a four-part series. “Be digital.” I’ve thought a lot about this business mandate, and I fully agree that it’s not enough to focus on isolated digital initiatives or take anything less than a full-on approach to customer centricity and personalization. It’s completely true that business leaders need to think “digital first” when approaching […]