Avoiding an Incomplete Digital Transformation

A few weeks ago, I hosted an event in New York City in which clients were asked to discuss their digital journeys so far. Some shared their wins: A retail client proudly described how, in its efforts to implement an omnichannel experience, it changed every process of a business lifecycle across an entire division. Another […]

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Digital Without Purpose Will Fail

According to industry estimates, roughly 80% of digital initiatives ultimately fail. The reasons for these failures-to-launch abound: a risk-fearing culture, the paralysis of shifting regulations, the bog of legacy systems, and the list goes on. Nothing, however, will kill a digital transformation effort more assuredly than the failure to define a purpose. Simply put, without […]

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To Digitally Transform, Think Like Clive Davis

If you’re a music fan, you probably know the name Clive Davis. If you’re not though – and heaven help you – Clive Davis is one of the most successful music producers and record industry executives of all time. He’s worked with a who’s who of rock and pop musicians, from Janis Joplin to Rod […]

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Need Digital Talent? Use a Depth Chart (Part 2 of 4)

Second of a four-part series. Week to week, professional sports teams don’t know which specific players will oppose them or (in championship season) even which team they will face.  They’re never sure which of their players will be sidelined by injuries, retire or be poached by the competition. All this is familiar to anyone competing […]

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Digital Is Here. Is Your Workforce Ready? (Part 1 of 4)

First of a four-part series. “Be digital.” I’ve thought a lot about this business mandate, and I fully agree that it’s not enough to focus on isolated digital initiatives or take anything less than a full-on approach to customer centricity and personalization. It’s completely true that business leaders need to think “digital first” when approaching […]

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Blockchain as a Design Thinking 2.0 Tool

I recently participated in an IDG-sponsored roundtable discussion on blockchain with representatives from the technology, consulting and academic worlds. All panelists agreed that we will see widespread adoption of blockchain technologies in business and beyond – but likely in ways we haven’t yet thought about. One common observation was that the business relevance of blockchain […]

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The Artificial Intelligence Panacea?

Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]

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