Why Haven’t Health Plan Members Adopted Digital Tools? Hint: It’s Probably the Tools

The most popular aspect of our health plan Voice of the Member studies has been the “top digital features” list, in which respondents rank the importance of health plans’ web and mobile features. That list didn’t change much from our 2016 study to our 2018 results, with “looking up benefits/confirming coverage” ranking first and “finding […]

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Five Ways Digital Technologies are Lowering Barriers to Entry

Who benefits from digital technologies is a subject of heated debate. Some will say it’s the customers — choice is more abundant then ever before (Uber? Lyft? Taxi? Car service? Getaround? Zipcar?). Other will say it’s businesses, and point to the billion-dollar valuations unicorns are sporting. Digital technologies, like mobile, cloud, social, and analytics, have become part […]

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