How to Create a Healthcare Experience that Breaks All Boundaries

Today’s healthcare experience should extend beyond the boundaries of any single organization. Consumers expect to receive care almost anywhere; consult health experts through their smartphones; use their wearables and in-home devices as health sensors; and get help from brokerages to manage their health savings accounts. The effects of COVID-19 have amplified these trends, as more […]

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Beyond the Back-Office: Cutting Medical Costs with BPaaS (Part 4)

In this blog series, we’ve made the case for payers to adopt business process as a service (BPaaS) to reduce total cost of ownership and improve business outcomes. Analytics and artificial intelligence (AI) can supercharge BPaaS, as they provide payers with insights to compress their front, middle and back offices and deliver better member experiences. […]

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Healthcare, Unbound

Delivering more care through tablets, laptops and mobile phones, whether at home or in another lower cost setting, could help us prevent the next pandemic. For much of the last decade, we’ve envisioned on-demand, “anywhere” delivery of healthcare via a consumer-to business (C2B) platform. The consumer and industry responses to the COVID-19 pandemic are accelerating […]

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Healthcare Data Interoperability: A Force for Good

Name one issue on which both Republicans and Democrats agree. No, seriously. I only know of one right now: the ability for consumers to access their own healthcare information and use it to make decisions. For the last year, I’ve been traveling the country evangelizing on healthcare data interoperability, explaining the proposed federal interoperability requirements […]

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App-First Care Points the Way to the On-Demand Healthcare Economy

Providers, look to your business models: The “app-first” approach to on-demand healthcare delivery is now under way. Digital tools are punching holes in the rapidly emptying moat around many healthcare delivery services. Take Amazon Care, a pilot program launched by Amazon for its Seattle-based employees last autumn. Enrolled employees may use chat or video to […]

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What Will It Take to Make a Healthcare Bot Your New Best Friend?

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

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Amazon Partners Up to Disrupt Healthcare

While health insurance industry stock prices have recovered following the announcement that Amazon, JPMorgan Chase and Berkshire Hathaway plan to deliver quality healthcare at lower costs, industry thinking should still be shaken up by the potential potency of this venture to disrupt healthcare. As we’ve previously noted, we think that a “healthcare on-demand” consumer-to-business (C2B) […]

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The Ever-Evolving Connected Health Ecosystem

Connected health – long just an ideal – is slowly moving toward reality. It’s likely that in the next three to five years, we’ll see the industry working more closely together, enabled by data sharing, collection and monetization for the common purpose of driving better patient outcomes. Key to the healthcare industry’s transformation, however, is […]

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Connecting the Dots in Digital Healthcare

When I walked the show floor at HIMSS17, the largest healthcare IT conference in our nation, it was immediately apparent that “digital” is leading the transformation of healthcare. More than 1,300 vendors, with foundations rooted in technology, advertised their “connected health” or “digital health” solutions. You name it, and it was on view: analytics, artificial intelligence, cloud, augmented […]

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