2019: the Year of Social Determinants of Health and Whole-Person Care

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

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Making AI Actionable: Converting Lofty Promise into Tangible Results

AI’s breakthrough abilities to learn and to detect meaning and even sentiment are helping organizations to create experiences that are more human and contextual. With breakthroughs, however, come anxieties and hurdles. As the economist Milton Friedman might have said, “there’s no such thing as a free lunch.” We see obstacles in the marketplace, many of […]

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WEF 2018 in Review: Splints on a Fractured World

The theme of the recent World Economic Forum Annual Meeting in Davos was Creating a Shared Future in a Fractured World. These fractures – Brexit, the Trump presidency, the rise of automation and artificial intelligence, the re-emergence of China – were on full display across the conference agenda, both in the main Congress Hall and […]

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Keeping the Gig Economy Alive and Well

For years now, talk of the gig economy has fueled the future-of-work debate, with many proclaiming that the gig economy will erode – and in some instances completely replace – our traditional work ecosystems. Undoubtedly, the gig economy is fueling a new breed (often in the millennial generation) of sometimes well-paid, empowered workers. In the […]

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Five Game-Changing Applications for Analytics Tools

Over the past few years, organizations have come to embrace data as a strategic asset. In so doing, advanced analytics has emerged as a critical tool across nearly every industry sector and within almost every department in the enterprise.  Outcome-based analytics can turn poor business decisions, made using haphazard guesswork, into successful ones that optimize […]

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Modernizing IT: Manageably

Successfully competing as a digital business at scale requires companies to respond to customers and market opportunities more quickly than ever before, delivering memorable experiences supported by great processes.  Unfortunately, many IT infrastructures are not equipped to meet these business goals. Many consist  of inflexible, aging systems that are unable to support change at digital […]

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