A Look Ahead: Top 10 Predictions for Cards and Payments in 2020

With all the activity in the cards and payments space in 2019, 2020 promises to be even more interesting. The last 12 months saw several new fintech market entrants and digital commerce frameworks, continued expansion of the real-time payments infrastructure, investment in open-banking capabilities and heavy M&A by large incumbents. This made 2019 something of […]

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How Banks Can Make AI-Based Insights Work for Them and Their Customers

I recently worked with a large U.S. bank with a long to-do list for using artificial intelligence (AI). Like many banks, it recognized the potential for using AI-based insights to personalize offerings and offer more relevant services, including an interactive map on its website to explore local merchants that accept the bank’s credit cards. But […]

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Consolidation of Payment Rails: A Global Payments Game-Changer for Banks

Visa’s planned acquisition of Earthport is the latest in a recent series of consolidations in the global payment systems sector. The deal follows in the wake of MasterCard’s purchase of UK operator VocaLink and Worldline’s purchase of Swiss operator SIX Payments Services. For the two major credit card companies, it’s a move into handling payment […]

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The Hobson’s Choice of Post-Trade Operations

The UK has a long tradition of horse racing, and the major race events are critical dates on the British sporting and society calendar. Growing up, my family closely followed the National Hunt season, where courses range from two to 4.5 miles and incorporate fence-jumping. Interest usually peaked each year with the Cheltenham Festival, and its […]

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The Digital Future of Mortgage Servicing

Mortgage servicing has a consumer reputation few would envy. According to the Consumer Financial Protection Bureau (CFPB), more than 80% of mortgage-related complaints involve problems with mortgage servicers. Additionally, nearly 80% of borrowers opt for a different servicer when they refinance their loans or move. Consumer lock-in is the widely acknowledged reason for this state […]

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Riding the Wave of Mortgage Digitization

After surviving recent regulatory reforms, mortgage bankers and financial institutions are ready to broaden their emphasis beyond compliance. And not a moment too soon, because the next wave of digital change is moving from the front office to the back office, and players need to respond rapidly. Much of the talk around digitization focuses on […]

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The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a four-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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Robots-as-a-Service in Mortgage Lending

Growing consumer demand for “digital mortgages” and the speed and simplicity brought by Day 1 Certainty™ are driving lenders to pick up the pace in automating back-office origination and servicing processes. Yet the mortgage business trails behind other industries, such as healthcare, insurance and even other financial services industry segments, in using robotic process automation […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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