Delivering an Exceptional CX — Not Once But Consistently

The rapid pace of digital change, customer demand for instant gratification and ever-elevating competition has businesses engaged in deep soul-searching for continued market relevance. By understanding the individual customer better, and providing a personalized solution — in other words, by managing the customer experience (CX) – businesses can create stickiness and brand loyalty that increases […]

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Intelligent Automation Is Making People and Businesses Smarter

It’s coming into focus that automation and digitization are disrupting business as usual, stoking fears of the massive unemployment (see McKinsey’s take, Oxford’s analysis, and MIT’s view). But while intelligent automation can mean fewer humans required, it also drives productivity to breakthrough levels by empowering people to do more in less time and with greater accuracy, freeing costs […]

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