Five Considerations for Creating a Contactless Workplace

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

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Turning COVID-Fueled Anxiety into a Strength

Anxiety is as much a part of the pandemic as masks. But for those of us experiencing moments of fear and uncertainty during this time, anxiety can also be an opportunity to grow in new and unexpected ways. This outlook is an important step forward, especially in the workplace, where the fallout from COVID-19 is […]

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Agile in the Age of COVID-19

When I started with this thing called “Agile,” it didn’t exist. At a time when it was barely gaining popularity, I was asked to learn more about this “method” so I could come back and teach my internal team the basics of being Agile. I took a class, and the rest is history – a […]

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Four Ways to Enhance the Customer Experience Amid COVID-19

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

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Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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Accelerated Cloud Migration Is Essential to Surviving the COVID-19 Crisis – and Beyond

The world as we know it has changed irrevocably, caught in the grip of COVID-19. As businesses cope with the operational challenges of the crisis, many have accelerated their adoption of digital tools and techniques, particularly the cloud, to stay engaged with both employees and customers. This move to turn chaos into a catalyst is […]

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