Amresh Singh - July 1, 2020 - 119 views

With more people working remotely due to the COVID-19 pandemic, businesses need to extend their help desk and IT field support from the office to the home and everywhere in-between. This is true not only for in-band (software-based, attended and powered) IT devices but also for out-of-band (hardware-based, non-attended and non-powered) devices. But with limited […]

Sudhakar ChinnaswamyKamalanathan - June 29, 2020 - 113 views

For more than 20 years, I’ve helped clients implement identity and access management (IAM) systems that ensure only the right users have the right access to the right applications and data. Over that time, I’ve also seen organizations struggle to create online user experiences that make it easy for consumers to get information, solve problems […]

Anbu Muppidathi - June 25, 2020 - 89 views

A global crisis reorders priorities everywhere. Take the ongoing COVID-19 pandemic, which is increasing demand for valuable resources across the board, including IT. The need for digital capabilities, already constrained pre-COVID, is (with minimal notice) causing a rapid expansion in IT backlogs, which threatens business continuity. For example,  take the growing backlog of legacy application […]

Bret Greenstein - June 24, 2020 - 219 views

What if we had better models for prescribing solutions to catastrophic events when they occur, or even before they struck? As a society, we could address a severe food shortage or calculate the supplies needed to treat victims of an oncoming natural disaster. It would certainly improve the ability to sustain life as we know […]

Amresh Singh - June 22, 2020 - 408 views

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

Douglas McCuaig - June 17, 2020 - 216 views

Banks’ shift to work from home (WFH) was fast. But their return to the workplace won’t be. For one thing, employees won’t return to the office en masse anytime soon, with many banks indicating plans to adhere to social distancing and limit on-site employees to 40% to 50% of pre-shutdown levels. For another, employee and […]

Holly Camlin - June 15, 2020 - 324 views

Anxiety is as much a part of the pandemic as masks. But for those of us experiencing moments of fear and uncertainty during this time, anxiety can also be an opportunity to grow in new and unexpected ways. This outlook is an important step forward, especially in the workplace, where the fallout from COVID-19 is […]

Edward Merchant - June 11, 2020 - 225 views

New norms borne of the COVID-19 pandemic – especially work from home and increased consumer use of digital channels – will change the nature of upcoming IT investments. Over the last few decades, I have led or advised on many technology projects triggered by shifts in political, regulatory, commercial or social norms. My observation is […]

Bruce J. Rogow - June 10, 2020 - 138 views

The current COVID-19 pause seems like a good time to assess what we mean when we talk about “disruption.” In my last blog, I suggested that much of the hype surrounding technology disruption was a red herring and that many of the usual suspects (Uber, Airbnb, Wayfair, etc.) actually reflect financial disruption within an industry […]

Angela Merricks - June 5, 2020 - 213 views

When I started with this thing called “Agile,” it didn’t exist. At a time when it was barely gaining popularity, I was asked to learn more about this “method” so I could come back and teach my internal team the basics of being Agile. I took a class, and the rest is history – a […]