Five Strategies to Catalyze Conversational AI

For many people, the general idea of artificial intelligence still conveys a dark, robot-master future.  Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier.  Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]

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Four Ways AI Will Make a Difference in 2019

In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work and personal lives, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for transparency and fair play become too loud for businesses to ignore. Here are […]

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What to Expect in the Next Two Years of Conversational AI (Part 3 of a Series)

More than any time in our industrial history, people today expect always available access to research, advice, commerce and support from any location, device or platform they prefer. As explained in the first of this blog series,  conversational AI provides companies with the technological means for meeting that expectation in a way never before possible. […]

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Developing Conversational AI Bots that People Want to Talk to (Part 2 of a Series)

As discussed in the first blog of this series, conversational AI is a breakthrough in human-computer interaction, as it enables a natural language exchange. But for first-timers, there’s a steep learning curve and a lot of trial and error to implementing conversational solutions that ultimately exceed expectations. After more than 1,000 client discussions, hundreds of […]

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Conversational AI Is Getting Real (Part 1 of a Series)

Conversational AI represents the most significant advancement yet in how people interact with technology. While punchcards, keyboards, GUIs and even touchscreens are all ways that we communicate with computers on their terms, conversational AI changes all that, as it finally enables an innately human form of interaction between people and machines: natural language. More sophisticated […]

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Automation: The Way to Modernize Your IT Core

The trend is clear: Businesses are automating as many processes as possible to cut costs, improve productivity and provide better customer experiences. And no wonder; in our recent study, we found that organizations can expect to garner improvements of 20% or more in terms of efficiency or revenue improvements through intelligent automation. IT operations should […]

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Let’s Give Them Something to Talk About

I recently had the opportunity to sit down with a senior leader at one of our clients, a global consumer goods company, to talk about how we might help the company with conversational AI. Over the course of our discussion, the business leader continuously stressed three distinct themes of where chatbots, virtual agents and natural language solutions […]

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