Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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Once in the Cloud, Lose the On-Premises Thinking

In the last two years, enterprises have significantly boosted their adoption of cloud technologies. A recent IDG study found that 79% of organizations have at least one application or infrastructure component in the cloud, and another 18% plan to deploy cloud-based applications or infrastructure in the next 12 months. Many enterprises, however, continue to use […]

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Resolving the Cloud Security Conundrum

Cyber criminals are relentless in their willingness and ability to go after companies of all shapes and sizes around the globe with an ever-increasing quantity and sophistication of cyber attacks. Simultaneously, companies are rushing to the cloud to better enable remote work and take advantage of the cost savings, fast deployment options, flexibility and scalability […]

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Accelerated Cloud Migration Is Essential to Surviving the COVID-19 Crisis – and Beyond

The world as we know it has changed irrevocably, caught in the grip of COVID-19. As businesses cope with the operational challenges of the crisis, many have accelerated their adoption of digital tools and techniques, particularly the cloud, to stay engaged with both employees and customers. This is likely to continue post-pandemic. Following a near-instantaneous […]

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Why You Need to Industrialize Your Cloud Migration Efforts

In our recent study with IDG, businesses voiced high hopes for what the cloud would deliver, including accelerated IT service delivery (71%), greater ability to respond to changing market conditions (63%) and improved customer support (57%). But none of these will happen without a solid cloud migration strategy. In fact, despite extensive adoption of cloud […]

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A Proactive Approach to Optimizing Cloud Spend

A business without the cloud is as rare today as one without the internet. It’s less and less possible to compete without cloud benefits like scalability, reduced operational costs and ease of use, among others. At the same time, efforts to optimize governance and reap greater ROI with cloud computing in many cases have come […]

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Taking the Pain Out of Application Modernization

Modernizing the application portfolio is a critical step in any cloud migration, because building agility, reliability and scalability into enterprise software will position organizations to respond more effectively to continuous change. In a recent IDG/Cognizant study, about half of responding companies (51%) said they’re in the midst of modernizing their applications as part of their […]

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Keeping the Lights on During the Pandemic

For years, proponents have urged businesses to better enable employees to work from home, citing benefits like increased productivity, less commute time, better work-life balance and enhanced preparedness for business continuity should a localized disaster strike, such as a tornado, hurricane, earthquake, flood, etc. Overnight, the COVID-19 global pandemic made the final argument for work-from-home, […]

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Humanizing the Customer Experience With a Cloud-based Contact Center

The cloud-based contact center is quickly catching on with organizations across industries for one important reason: Its ability to scale capacity up or down depending on changing business requirements and/or seasonal spikes.  Forrester reports that 25% of large contact centers are now hosted in hybrid cloud environments, and 30% expect to soon move to subscription-type […]

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