What Will It Take to Make a Healthcare Bot Your New Best Friend?

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

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Is Your Brand Digitally Assured?

Imagine your car breaks down on the highway, and you call your insurer for help. A friendly and courteous agent (not an automated interactive voice response system) takes down the details, has your car towed to your preferred garage, and dispatches a cab to take you to your destination. How nice would that be? How […]

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What to Expect in the Next Two Years of Conversational AI (Part 3 of a Series)

More than any time in our industrial history, people today expect always available access to research, advice, commerce and support from any location, device or platform they prefer. As explained in the first of this blog series,  conversational AI provides companies with the technological means for meeting that expectation in a way never before possible. […]

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Developing Conversational AI Bots that People Want to Talk to (Part 2 of a Series)

As discussed in the first blog of this series, conversational AI is a breakthrough in human-computer interaction, as it enables a natural language exchange. But for first-timers, there’s a steep learning curve and a lot of trial and error to implementing conversational solutions that ultimately exceed expectations. After more than 1,000 client discussions, hundreds of […]

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Quality Engineering: How Bots Predict and Prevent Failure of Massively Complex, Interconnected Systems

Whether it’s a blowout at an oil rig or the crash of an e-commerce site, the failure of big, complex systems is usually caused not by one catastrophic component failure or human error but a series of small breakdowns in equipment and processes that combine in unpredictable ways. The 2010 explosion of the Deepwater Horizon […]

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When RPA Pilots Go Bad

Initial RPA engagements are like dating.  Everyone is on their best behavior, and very eager for a successful outcome.  Expectations are high, experience is low.  Are there topics of conversation that are particularly sensitive?  Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]

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