What Will It Take to Make a Healthcare Bot Your New Best Friend?
“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]Read More
Is Your Brand Digitally Assured?
Imagine your car breaks down on the highway, and you call your insurer for help. A friendly and courteous agent (not an automated interactive voice response system) takes down the details, has your car towed to your preferred garage, and dispatches a cab to take you to your destination. How nice would that be? How […]Read More
Of Bots, Fathers and Judicial Advice: How to Break the Infinite Loop
It’s not often that we find artificial intelligence (AI) in the company of a U. S. Supreme Court Chief Justice, a prestigious all-girls high school and a good joke – which itself sounds like a classic setup to a joke! But we did. At his daughter’s high school graduation, Chief Justice John Roberts recently opined […]Read More
What to Expect in the Next Two Years of Conversational AI (Part 3 of a Series)
More than any time in our industrial history, people today expect always available access to research, advice, commerce and support from any location, device or platform they prefer. As explained in the first of this blog series, conversational AI provides companies with the technological means for meeting that expectation in a way never before possible. […]Read More
Developing Conversational AI Bots that People Want to Talk to (Part 2 of a Series)
As discussed in the first blog of this series, conversational AI is a breakthrough in human-computer interaction, as it enables a natural language exchange. But for first-timers, there’s a steep learning curve and a lot of trial and error to implementing conversational solutions that ultimately exceed expectations. After more than 1,000 client discussions, hundreds of […]Read More
Quality Engineering: How Bots Predict and Prevent Failure of Massively Complex, Interconnected Systems
Whether it’s a blowout at an oil rig or the crash of an e-commerce site, the failure of big, complex systems is usually caused not by one catastrophic component failure or human error but a series of small breakdowns in equipment and processes that combine in unpredictable ways. The 2010 explosion of the Deepwater Horizon […]Read More
When RPA Pilots Go Bad
Initial RPA engagements are like dating. Everyone is on their best behavior, and very eager for a successful outcome. Expectations are high, experience is low. Are there topics of conversation that are particularly sensitive? Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]Read More