What is Customer Experience and Why Should Banks Really Care?
In the banking and financial services industry, customer experience often has been described as “generic,” “choppy” and “non-intuitive.” But today, the sector finally seems to be “getting it.” They are changing their approach to create a more engaging, relevant and proactive customer experience. Even today, much of the banking customer experience centers on tasks rather than relationship-building and […]Read More
Why Don’t Companies Simplify their Digital Transformation?
I believe digital transformation has only one agenda: “Simplify the business.”Read More