Jack Leach - June 26, 2020 - 138 views

As someone who has spent his entire career in banking and financial services – and who currently lives in one of the largest U.S. banking markets – it’s good to see that banks are part of the solution for the $2.2 trillion (yes, trillion with a “T”) CARES Act for combating the adverse economic impact […]

Hector Pages - December 12, 2019 - 1540 views

With all the activity in the cards and payments space in 2019, 2020 promises to be even more interesting. The last 12 months saw several new fintech market entrants and digital commerce frameworks, continued expansion of the real-time payments infrastructure, investment in open-banking capabilities and heavy M&A by large incumbents. This made 2019 something of […]

Louis Marino - September 7, 2018 - 493 views

Banks called Atom, N26, Bunq and Monzo. Insurers named Lemonade and Oscar.  In their efforts to distinguish themselves from longtime industry stalwarts, new entrants into the fields of banking and insurance are choosing playful, whimsical names that make no reference to the space they’re trying to disrupt. Previous nomenclature in these business spaces has revolved […]

Makarand Pande - June 25, 2018 - 1380 views

Authors’ note: This is the fourth of a four-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

Makarand Pande - April 4, 2018 - 1478 views

Authors’ note: This is the third of a four-part series, in which we discuss the ways in which banks are adopting robotic process automation (RPA) today. Part 1 offered a list of seven deadly sins that can derail RPA adoption. Part 2 identified seven virtuous steps banks can take to avoid these deployment pitfalls. In […]

Makarand Pande - October 10, 2017 - 829 views

Authors’ note: This is the second of a four-part series, in which we explore how financial services firms are using robotic process automation (RPA) to support accounting, compliance, financial risk management and other operations. In the first installment, we offer a list of seven deadly sins that can derail RPA adoption.  In our work with […]

Manish Bahl - September 9, 2016 - 201 views

Every time we download a new app, or sign up at a Web portal, we’re informed about terms and conditions of use, the seller’s privacy policies, cookie policies, and more. All pledge appropriate use of our personal data. Do we read these policies? I suspect many haven’t time—and assume they’re all similar. And although companies […]

Mahesh.Subramanium - October 30, 2015 - 169 views

In the banking and financial services industry, customer experience often has been described as “generic,” “choppy” and “non-intuitive.” But today, the sector finally seems to be “getting it.” They are changing their approach to create a more engaging, relevant and proactive customer experience. Even today, much of the banking customer experience  centers on tasks rather than relationship-building and […]

Manish Bahl - June 21, 2015 - 271 views

I believe digital transformation has only one agenda: “Simplify the business.”