The Upside of Credit Card Fraud

When it comes to using artificial intelligence (AI) for credit-card fraud management, the benefits are more than meets the eye. Yes, AI-powered detection systems spot fraud more quickly and help contain losses. But the systems also put a new spin on fraud for credit card providers: Real-time fraud detection helps inspire customer confidence and boost […]

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The Digital Future of Mortgage Servicing

Mortgage servicing has a consumer reputation few would envy. According to the Consumer Financial Protection Bureau (CFPB), more than 80% of mortgage-related complaints involve problems with mortgage servicers. Additionally, nearly 80% of borrowers opt for a different servicer when they refinance their loans or move. Consumer lock-in is the widely acknowledged reason for this state […]

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Riding the Wave of Mortgage Digitization

After surviving recent regulatory reforms, mortgage bankers and financial institutions are ready to broaden their emphasis beyond compliance. And not a moment too soon, because the next wave of digital change is moving from the front office to the back office, and players need to respond rapidly. Much of the talk around digitization focuses on […]

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The Seven Deadly Sins of Robotic Process Automation (Part 1 of a Series)

Author’s note: The use of robotic process automation (RPA) is gaining momentum in the financial services industry. The first installment of this four-part series focuses on the common pitfalls banks encounter when planning for and deploying software bots. The second looks at seven steps banks can take to automate efficiently and derive long-term value from […]

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With Automation, What Happens to the Humans?

Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]

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A Portfolio Approach to Banking’s Future

A pertinent question was asked during the Q&A following my remarks at the CEB Financial Services Summit in Boston earlier this year: With the pace and scope of Digital Disruption 2.0, should banks invest in automating legacy processes, or should they skip trying to rewire anything and go straight to establishing fintech partnerships? At this […]

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Blockchain Beyond Banking: The Sky’s the Limit

As blockchain revolutionizes traditional financial services, distributed ledger technology is creating new opportunities in other arenas as well. Today, just about everyone knows about Uber, and many people use it. Now comes Abra, billing itself as the Uber of digital cash. Abra is a blockchain-based digital wallet that enables people to store digital cash on their […]

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Will Blockchain Reset the Table for Banking?

I met recently with the chief operating officer at a major bank, who offered a lighthearted yet insightful observation on the buzz around blockchain: he said the hype around the technology is so intense that if you walk into any venture capital firm and can spell blockchain, it’s possible you’ll get startup funding. Of course, just about […]

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