Three Ways Data Councils Help Make the Most of the Cloud
I recently read an excellent summary of why cloud data councils are so valuable for anyone trying to tap the scalability and cost effectiveness of cloud computing. As Anil Nagaraj, Associate Vice President of Digital Engineering within Cognizant’s Artificial Intelligence & Analytics Practice, describes it, these councils work best when they focus on security and […]
Read MoreEven Inexact Data Can Be Meaningful to AI – and Other COVID Lessons Learned (Part 1)
COVID-19 has turned our professional and personal lives upside down. But it’s also giving us a crash course in using artificial intelligence (AI) to predict and navigate an uncertain future. While there’s still a lot to learn, we believe so strongly in the potential for AI to lessen the social and economic impacts of COVID-19 […]
Read MoreAt Last, Intelligent Products Are Ready for Their B2B Moment
Creating intelligent products has long been a staple of consumer technology providers. Think no further than the Apple Watch and iPhone. But the concept has been slower to take root in the B2B technology sector among makers of semiconductor parts, enterprise software, digital marketplaces and platforms, to name a few. Now, two forces are uniting […]
Read MoreWhere Will Businesses Invest in the Post-Pandemic World? Look to Telemetry
New norms borne of the COVID-19 pandemic – especially work from home and increased consumer use of digital channels – will change the nature of upcoming IT investments. Over the last few decades, I have led or advised on many technology projects triggered by shifts in political, regulatory, commercial or social norms. My observation is […]
Read MoreHow M&E Companies Can Beat Customer Churn
The number of streaming subscribers is surging amid the global shutdown. Yet customer churn is one of the direct-to-consumer industry’s harshest realities. It’s also new and uncertain territory for media and entertainment companies: As content producers, their job has been to attract audiences; as direct-to-consumer providers, it’s to keep them coming back. While there’s no […]
Read MoreIntelligent Automation: A New Business Basic for Our Times
The success of businesses the world over pivots around cash flow. Cash moves into and out of the business, which supports the movement of products across the supply chain, and eventually into consumers’ hands. The COVID-19 pandemic has changed not only our basic understanding of Business 101 but also Life 101, from commuting to our […]
Read MoreWhat Do Clean Water and Clean Project Plans Have in Common? AI
Let’s start with water. Pumps and complex piping systems keep our houses, factories, schools and hospitals functioning. But if something goes wrong, it’s impossible to always have the right technical skills available at every pump installation. This is where AI can transform the process. We teamed up with Grundfos, one of the world’s largest pump […]
Read MoreLearning from a Day in the Life of a Data Scientist
A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]
Read More2019: the Year of Social Determinants of Health and Whole-Person Care
The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]
Read MoreWhat It Takes to Connect with the Healthcare Consumer
In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what: Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]
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