Matthew O'Kane - May 31, 2019 - 425 views

A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]

Mark Miller - April 19, 2019 - 140 views

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

Antonella Bonanni - March 21, 2019 - 154 views

In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what:  Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]

Sripriya Kalyanasundaram - June 27, 2018 - 887 views

For anyone pursuing an MBA just a few years ago, the topic of digital marketing might have consumed a single paragraph in their marketing textbook. The reasoning at the time was, “Why would you need a website, when you have TV?” Fast-forward to today, and digital marketing is an entire specialization within the marketing organization, […]

Poornima Ramaswamy - June 11, 2018 - 1034 views

Businesses everywhere are striving to become more data-centric, whether to improve customer experience, develop smarter products and services, or fine-tune decision-making. But while these initiatives rely heavily on technologies such as big data analytics and artificial intelligence (AI), developing a successful data-driven culture is not a technology problem to solve. The main ingredient of a […]

Bryan Hill - May 7, 2018 - 312 views

In Part 1 of this series, I discussed Dian Fossey’s approach to gaining groundbreaking insights on primate behavior by directly observing and documenting the daily activities of gorillas in their natural environment. I described how applying and combining digital technologies such as drones and artificial intelligence (AI) could enable Fossey-style research at scale to improve […]

John Gonsalves - September 15, 2017 - 1106 views

According to Gartner, more than $440 billion will be spent on Internet of Things initiatives by 2020. Yet networking company Cisco recently found that only 26% of organizations so far have completed an IoT initiative they consider a success. That percentage isn’t pretty. And companies don’t have much time to climb a steep learning curve and thus avoid costly failures. […]

William Shea - August 9, 2017 - 375 views

Healthcare executives often ask us: “Who will be the Amazon of healthcare?”  Our answer: “Why not Amazon?” Recent news reports have suggested that Amazon is developing a healthcare platform that would integrate data from legacy electronic medical records and offer services such as virtual consultation on demand.  The company’s Echo virtual assistant could be part […]

Prasad Chintamaneni - November 23, 2016 - 289 views

Predictive analytics are transforming how businesses operate and people live. Companies are strengthening digital customer touchpoints by expanding their understanding of customer needs through analytics and developing real-time, personalized services.

Prasad Chintamaneni - May 20, 2016 - 399 views

SMAC technologies are becoming table stakes and Digital Disruption 2.0 is happening right in front of our eyes.