Edward Merchant - June 11, 2020 - 226 views

New norms borne of the COVID-19 pandemic – especially work from home and increased consumer use of digital channels – will change the nature of upcoming IT investments. Over the last few decades, I have led or advised on many technology projects triggered by shifts in political, regulatory, commercial or social norms. My observation is […]

Badhrinath Krishnamoorthy - May 8, 2020 - 154 views

The number of streaming subscribers is surging amid the global shutdown. Yet customer churn is one of the direct-to-consumer industry’s harshest realities. It’s also new and uncertain territory for media and entertainment companies: As content producers, their job has been to attract audiences; as direct-to-consumer providers, it’s to keep them coming back. While there’s no […]

Girish Pai - April 21, 2020 - 1190 views

The success of businesses the world over pivots around cash flow. Cash moves into and out of the business, which supports the movement of products across the supply chain, and eventually into consumers’ hands. The COVID-19 pandemic has changed not only our basic understanding of Business 101 but also Life 101, from commuting to our […]

Bret Greenstein - June 28, 2019 - 424 views

Let’s start with water. Pumps and complex piping systems keep our houses, factories, schools and hospitals functioning. But if something goes wrong, it’s impossible to always have the right technical skills available at every pump installation. This is where AI can transform the process. We teamed up with Grundfos, one of the world’s largest pump […]

Matthew O'Kane - May 31, 2019 - 1479 views

A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]

Mark Miller - April 19, 2019 - 391 views

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

Antonella Bonanni - March 21, 2019 - 302 views

In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what:  Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]

Bryan Hill - May 7, 2018 - 335 views

In Part 1 of this series, I discussed Dian Fossey’s approach to gaining groundbreaking insights on primate behavior by directly observing and documenting the daily activities of gorillas in their natural environment. I described how applying and combining digital technologies such as drones and artificial intelligence (AI) could enable Fossey-style research at scale to improve […]

John Gonsalves - September 15, 2017 - 770 views

According to Gartner, more than $440 billion will be spent on Internet of Things initiatives by 2020. Yet networking company Cisco recently found that only 26% of organizations so far have completed an IoT initiative they consider a success. That percentage isn’t pretty. And companies don’t have much time to climb a steep learning curve and thus avoid costly failures. […]

William Shea - August 9, 2017 - 144 views

Healthcare executives often ask us: “Who will be the Amazon of healthcare?”  Our answer: “Why not Amazon?” Recent news reports have suggested that Amazon is developing a healthcare platform that would integrate data from legacy electronic medical records and offer services such as virtual consultation on demand.  The company’s Echo virtual assistant could be part […]