The Ill-Fated Campaign for Digital and AI Disarmament

In 1939, Albert Einstein wrote a letter to President Franklin D. Roosevelt. In it, he outlined and explained the emergence of an incredible new technology that he felt had the power to change the world, in good ways and bad. The technology was nuclear power, which was then just emerging from academic laboratories in Europe. […]

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Making the Shift to Intelligent Software Services

With all the buzz about cloud computing, it may be surprising to realize that many critical business applications still rely on infrastructure, code bases and designs that by today’s standards would be considered well out-of-date. Whether based in an on-site data center or the cloud, most of these applications are designed to run repeatable, predictable […]

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The Frontier Within (Part 2): AI Innovations in Healthcare

This is the second in our blog series on “Digitizing the Human Body.” (Also see Part 1 and Part 3.)  Artificial intelligence (AI) and advanced machine learning promise to reinvent healthcare, a sea change heralded by numerous AI-driven innovations, pilot projects, products and techniques. In fact, the use of AI in the life sciences sector […]

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Let’s Give Them Something to Talk About

I recently had the opportunity to sit down with a senior leader at one of our clients, a global consumer goods company, to talk about how we might help the company with conversational AI. Over the course of our discussion, the business leader continuously stressed three distinct themes of where chatbots, virtual agents and natural language solutions […]

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And the Amazon of the Healthcare Industry Is … Amazon?

Healthcare executives often ask us: “Who will be the Amazon of healthcare?”  Our answer: “Why not Amazon?” Recent news reports have suggested that Amazon is developing a healthcare platform that would integrate data from legacy electronic medical records and offer services such as virtual consultation on demand.  The company’s Echo virtual assistant could be part […]

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QA Advances for the Digital Enterprise

In the customer-centric digital age, every organization is in the business of producing quality code. Code quality, in fact, is an integral part of everything a business does today. And the job of quality assurance (QA) isn’t finished once a digital solution is brought to the market. IT must monitor performance in terms of how […]

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Modernizing IT Service Management in an AI-First World

Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]

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The Artificial Intelligence Panacea?

Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]

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Hello, Robot Tax? Meet Habeas Corpus

Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax.  His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else.  I’m no spokesman for the Howard Jarvis society.  […]

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