From Lonely Roombas to Friendly AI, Technology Anthropomorphism Is On the Rise
In an interview with Ellen Degeneres, Ryan Gosling announced that he intended to buy a companion for his robotic vacuum. When he listens to it cleaning alone in the night, Gosling explained, he pities the vacuum’s “tireless” efforts. “I feel bad for it,” he admitted. And so Gosling reached what is, to him, a reasonable […]Read More
And the Amazon of the Healthcare Industry Is … Amazon?
Healthcare executives often ask us: “Who will be the Amazon of healthcare?” Our answer: “Why not Amazon?” Recent news reports have suggested that Amazon is developing a healthcare platform that would integrate data from legacy electronic medical records and offer services such as virtual consultation on demand. The company’s Echo virtual assistant could be part […]Read More
QA Advances for the Digital Enterprise
In the customer-centric digital age, every organization is in the business of producing quality code. Code quality, in fact, is an integral part of everything a business does today. And the job of quality assurance (QA) isn’t finished once a digital solution is brought to the market. IT must monitor performance in terms of how […]Read More
Modernizing IT Service Management in an AI-First World
Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]Read More
The Artificial Intelligence Panacea?
Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]Read More
Hello, Robot Tax? Meet Habeas Corpus
Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax. His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else. I’m no spokesman for the Howard Jarvis society. […]Read More
Perspectives from a Fascinating Artifical Intelligence Summit
Last week, my colleagues and I attended the AI Summit in San Francisco – keen to hear first-hand how many of our clients, partners and industry peers are leveraging Artificial Intelligence (AI) technologies – and what challenges are impeding adoption. If there was any doubt, the buzz at this event certainly cemented the fact that […]Read More