A Look Ahead: AI Bright and Dark

Few technologies have sparked the human imagination like artificial intelligence has. Who among us couldn’t, on demand, conjure up a future scenario made possible through AI? The fact is, the technology has developed to the point that we can, with a fair degree of certainty, predict actual AI-driven events that will happen in the next […]

Read More

Humanizing the Customer Experience With a Cloud-based Contact Center

The cloud-based contact center is quickly catching on with organizations across industries for one important reason: Its ability to scale capacity up or down depending on changing business requirements and/or seasonal spikes.  Forrester reports that 25% of large contact centers are now hosted in hybrid cloud environments, and 30% expect to soon move to subscription-type […]

Read More

From Frustration to Abundance: Supercharging Productivity with New Tools in the Future of Work

Work has always been the cornerstone of human existence. Our value as individuals, organizations, communities and even country states is defined by our productivity at our places of work. But while we’ve been chasing productivity improvement for millennia, we’ve only truly mastered exponential improvements in the last couple of hundred years. Why is this, considering […]

Read More

How Banks Can Make AI-Based Insights Work for Them and Their Customers

I recently worked with a large U.S. bank with a long to-do list for using artificial intelligence (AI). Like many banks, it recognized the potential for using AI-based insights to personalize offerings and offer more relevant services, including an interactive map on its website to explore local merchants that accept the bank’s credit cards. But […]

Read More

The Upside of Credit Card Fraud

When it comes to using artificial intelligence (AI) for credit-card fraud management, the benefits are more than meets the eye. Yes, AI-powered detection systems spot fraud more quickly and help contain losses. But the systems also put a new spin on fraud for credit card providers: Real-time fraud detection helps inspire customer confidence and boost […]

Read More

How AI Extends the Case for Enterprise IT Automation

Artificial intelligence (AI) offers an unprecedented opportunity to reconstruct business models and re-engineer business processes. By adding AI-powered automation to their strategic mix – across the front, middle and back office – IT organizations can simultaneously deliver superior user experiences, increased efficiency, optimized cost and improved agility. The full potential of AI and automation can […]

Read More

Insurers, If You Don’t Have an AI Strategy, You’re Already Behind

When it comes to AI adoption, many insurers have lagged behind their counterparts in other industries. But waiting is not a sustainable AI strategy. Insurtechs are adept at using natural language processing, machine learning (ML), deep learning and other AI technologies. These upstarts are leveraging AI to introduce a new range of innovative products, such […]

Read More

How Media, Entertainment & Telecom Players Can Apply AI to Boost Customer Experience

AI is great at cutting operational costs. For media, entertainment and telecommunications companies, in fact, some of AI’s best uses to date have focused on reducing fraud and squeezing inefficiencies from IT infrastructure. Yet the greatest potential for AI lies in its ability to generate growth. By personalizing the customer experience, AI can help companies […]

Read More