What Will It Take to Make a Healthcare Bot Your New Best Friend?

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

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Eight Ways to Forge a Path to Real and Responsible AI

When it comes to high-tech, nothing seems high-techier than artificial intelligence (AI). But when businesses get started on AI initiatives – which most respondents in our recent study are doing – the challenge today is less about technical questions and technology capabilities, and more about crafting a strategy, determining the governance structures and ethical practices […]

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Four Ways AI Will Make a Difference in 2019

In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work and personal lives, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for transparency and fair play become too loud for businesses to ignore. Here are […]

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Bring AI into Your Life: Top-8 Gift Ideas for the Holidays

Just as artificial intelligence (AI) has dominated business conversations this year, it’s also infiltrating holiday gift-giving lists. And it’s no coincidence – the same AI technologies that are driving business-changing enterprise systems are also becoming useful in our homes.  In fact, this giving season is a good time to experience the future of life, both […]

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Narrow AI Is Limited, But Humans Can Fill the Gaps

“The real problem is not whether machines think but whether man does.” – B. F. Skinner. If there’s been a theme for this year, it’s artificial intelligence. But most intelligent systems around us use what’s called “narrow intelligence” or “narrow AI” rather than the more sophisticated and autonomous form of AI known as “general intelligence.” […]

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21 More Jobs That Pivot on Human-Machine Harmony

Help Wanted: Data Trash Engineer. Algorithm Bias Auditor. Head of Machine Personality Design. Chief Purpose Planner. Could you envision needing one of these job titles in your organization, or even see yourself filling one of these roles? We can – if not now, then very soon. In fact, in an age when many pundits are […]

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Putting L&A Insurance Tools Directly in Consumers’ Hands

Talk to senior life and annuity (L&A) insurance executives, and you’ll hear a common theme: How best to adapt to the rising customer expectations and disruptive changes underway? Consumers, especially millennials, who are accustomed to one-click ordering on Amazon or Uber, don’t understand why buying life insurance needs to be so confusing and time-consuming. They […]

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Using Human Intelligence to Avoid AI Structural Failures

Consider these real-life examples: Facebook’s M virtual assistant was designed to offer helpful replies and emoticons to liven up messages. However, in a discussion on women’s health issues, it inappropriately suggested a vomit emoji, and it chimed into a discussion about a horror movie scene (don’t ask) by suggesting that the friends who were messaging […]

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Game-Changing AI: More Than Just a Novel Application

The introduction of zone defense to basketball (nearly a century ago!) led Frank Lindley, the creator of this approach, to win 83% of the games he coached. It’s a great example of what we mean when we talk about something being game-changing: a situation where the unwritten rules are so taken for granted that most […]

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