Now in the Consumer-Centric Healthcare Spotlight: Microsoft & Walgreens

We’ve been steadily predicting the formation of many unusual partnerships as the healthcare industry shifts toward consumer-centric healthcare business models. And our forecasts keep coming to pass: Think of CVS-Aetna, Cigna and Express Scripts and, of course, Amazon’s venture with JP Morgan Chase and Berkshire Hathaway. Now we can add Walgreens Boots Alliance and Microsoft to the list. […]

Read More

Four Ways AI Will Make a Difference in 2019

In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work and personal lives, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for transparency and fair play become too loud for businesses to ignore. Here are […]

Read More

How Diversity Fuels Innovation

The workforce of the future is unfolding amid an onslaught of digital change that is upending revenue flows, business models and, essentially, how we work. We are slap bang in the middle of a seismic shift for organizations and the people who work for them. Thriving in this era of promise and uncertainty means increasing […]

Read More

Why Haven’t Health Plan Members Adopted Digital Tools? Hint: It’s Probably the Tools

The most popular aspect of our health plan Voice of the Member studies has been the “top digital features” list, in which respondents rank the importance of health plans’ web and mobile features. That list didn’t change much from our 2016 study to our 2018 results, with “looking up benefits/confirming coverage” ranking first and “finding […]

Read More

Playful Brands Are Redefining ‘Customer Trust’ in the Digital Age

Banks called Atom, N26, Bunq and Monzo. Insurers named Lemonade and Oscar.  In their efforts to distinguish themselves from longtime industry stalwarts, new entrants into the fields of banking and insurance are choosing playful, whimsical names that make no reference to the space they’re trying to disrupt. Previous nomenclature in these business spaces has revolved […]

Read More

Rocky Mountain AI

“He left yesterday behind him, you might say he was born again, You might say he found a key for every door.” – “Rocky Mountain High,” John Denver. – There’s something about John Denver. Wearing a puffy down vest, bespectacled, performing a wholesome, “nerd chic” brand of Meadow Rock.  Ever-so-slightly-edgy lyrics, like, “Friends around the campfire/and […]

Read More

Amazon Primes Pharmacy Disruption with PillPack Acquisition

Amazon’s march toward what we’ve called “Prime Health” continues with the company’s announcement that it will acquire PillPack, the online full-service pharmacy that sorts its customers’ medications by dose; packages them by date, day and time; and mails them to the consumer’s home. With this acquisition, Amazon gains another tool for making healthcare easier, faster, […]

Read More

How Remote and Branch Offices Can Feel More Local with Hyperconvergence and Software-Defined Networks

From banking to healthcare to retail, many organizations establish remote and branch offices (ROBO) to enter new markets or offer local and convenient services. For many of these enterprises, however, it’s a real challenge to provide IT support to these locations, especially with a centralized IT management team. Because of their small size, many remote […]

Read More

Four ‘No Regrets’ Steps for Shifting into Digital Engineering

“Digital” may have technically been around since the invention of the transistor, but we’re still in the early days of a new economy. We’re moving from digital that’s fun (sharing photos on social media, listening to algorithmically selected music) to digital that matters (extending banking services to the unbanked, treating patients remotely). At the center […]

Read More