Navin Rao - April 18, 2019 - 897 views

Imagine a short circuit triggers a fire in your building while you’re at work, and the smoke detector in your smart home fails to raise an alarm. Or you receive a notification that your bank account was compromised because the bank’s mobile application had experienced a cyber attack. Or the insulin-monitoring digital pill miscalculates your […]

In healthcare, the process of receiving payment is unlike that of any other business. For most transactions in other industries, the consumer makes a full payment when a service is performed or product is received. Such is not the case in healthcare: Imagine going to Best Buy and saying, “I’ll take the TV home now, […]

Antonella Bonanni - March 21, 2019 - 334 views

In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what:  Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]

Mark Miller - March 14, 2019 - 224 views

No one likes to be criticized. Let’s just get that out of the way. But today, we live in a world full of criticism, in the form of online reviews, comments, tweets, thumbs-ups and emojis. No matter how we feel about the politics of online comments and reviews – whether it’s a good or bad […]

Vidya Viswanathan - February 26, 2019 - 492 views

Many healthcare solution designers have ambitious goals for reshaping patient care with AI, genomics, neural networks, precision medicine and more. We hope to make advance diagnoses and prevent acute episodes before even the slightest symptoms appear. But in our eagerness to build healthcare solutions based on these technologies, we ignore the scientific evidence that more […]

Matt Smith - February 19, 2019 - 623 views

For many people, the general idea of artificial intelligence still conveys a dark, robot-master future.  Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier.  Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]

Jodie Thellin Skyberg - February 12, 2019 - 107 views

The Centers for Medicare & Medicaid Services (CMS) is about to publish a proposed rule that – according to the Health and Human Services Department (HHS) – would lower prescription drug prices and out-of-pocket costs for patients and increase pricing transparency. The HHS proposal would eliminate a safe harbor for prescription drug rebates that drug […]

Chandan Gokhale - February 8, 2019 - 804 views

Groceries, books, plane tickets, even automobiles: Most things we want to buy in today’s world can be delivered in a day or two via a few clicks on a mobile app. This is also true when it comes to buying some types of insurance, like auto or home insurance. Life insurance, however, is a different […]

Antonella Bonanni - February 6, 2019 - 157 views

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

Anbu Muppidathi - February 5, 2019 - 955 views

Amazon can make crucial changes on its e-commerce platform in seconds. Tesla can upgrade your car while you sleep. What digital unicorns can do in minutes, traditional companies might need months. The lightning-quick capabilities of born-digital businesses aren’t just the result of following a unique development methodology; they’re also possible because they’ve got a flexible, […]