Meeting the WFH Crunch with Remote Manageability, In or Out of Band

With more people working remotely due to the COVID-19 pandemic, businesses need to extend their help desk and IT field support from the office to the home and everywhere in-between. This is true not only for in-band (software-based, attended and powered) IT devices but also for out-of-band (hardware-based, non-attended and non-powered) devices. But with limited […]

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Customer Identity and Access Management in the Age of COVID-19

For more than 20 years, I’ve helped clients implement identity and access management (IAM) systems that ensure only the right users have the right access to the right applications and data. Over that time, I’ve also seen organizations struggle to create online user experiences that make it easy for consumers to get information, solve problems […]

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Don’t Let IT Backlogs Stymie Digital Change Amid a Crisis

A global crisis reorders priorities everywhere. Take the ongoing COVID-19 pandemic, which is increasing demand for valuable resources across the board, including IT. The need for digital capabilities, already constrained pre-COVID, is (with minimal notice) causing a rapid expansion in IT backlogs, which threatens business continuity. For example,  take the growing backlog of legacy application […]

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Five Considerations for Creating a Contactless Workplace

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

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Making Juneteenth Count

I let out a whoop of excitement when I heard Cognizant would observe Juneteenth as a company holiday for U.S. associates.  Hailing from Texas, where the historic June 19 announcement of slavery’s end occurred in 1865, I’ve celebrated Juneteenth annually since I was a child. Honoring it today as a company holiday feels like part […]

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Turning COVID-Fueled Anxiety into a Strength

Anxiety is as much a part of the pandemic as masks. But for those of us experiencing moments of fear and uncertainty during this time, anxiety can also be an opportunity to grow in new and unexpected ways. This outlook is an important step forward, especially in the workplace, where the fallout from COVID-19 is […]

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