2019: the Year of Social Determinants of Health and Whole-Person Care

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

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From ‘Ensuring Customer Experience’ to ‘Assuring Trust’: Rethinking the Role of QA

Imagine a short circuit triggers a fire in your building while you’re at work, and the smoke detector in your smart home fails to raise an alarm. Or you receive a notification that your bank account was compromised because the bank’s mobile application had experienced a cyber attack. Or the insulin-monitoring digital pill miscalculates your […]

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It’s Time for a New Approach to Revenue Cycle Management in Healthcare

In healthcare, the process of receiving payment is unlike that of any other business. For most transactions in other industries, the consumer makes a full payment when a service is performed or product is received. Such is not the case in healthcare: Imagine going to Best Buy and saying, “I’ll take the TV home now, […]

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A Healthcare Solution for the Chronically Ill: Start with the Patient, Not the Technology

Many healthcare solution designers have ambitious goals for reshaping patient care with AI, genomics, neural networks, precision medicine and more. We hope to make advance diagnoses and prevent acute episodes before even the slightest symptoms appear. But in our eagerness to build healthcare solutions based on these technologies, we ignore the scientific evidence that more […]

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Five Strategies to Catalyze Conversational AI

For many people, the general idea of artificial intelligence still conveys a dark, robot-master future.  Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier.  Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]

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Opening the Course to Price Transparency by Closing the Safe Harbor on Part D Drug Rebates

The Centers for Medicare & Medicaid Services (CMS) is about to publish a proposed rule that – according to the Health and Human Services Department (HHS) – would lower prescription drug prices and out-of-pocket costs for patients and increase pricing transparency. The HHS proposal would eliminate a safe harbor for prescription drug rebates that drug […]

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What Will It Take to Make a Healthcare Bot Your New Best Friend?

“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]

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