Retailer’s Checklist for Digital Holiday Shopping

Holiday shopping is intense This year’s holiday shopping season is just around the corner. Most retailers are already announcing their rock bottom deals for Black Friday, when millions of shoppers will descend on stores and websites. . . which means retailers will also have to plan for spikes online and off. And it’s not just […]

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Piercing the Hype Around Robotic Process Automation

Or, enough already, when do our wildest automation dreams/worst nightmares come true? Keeping a tight watch on industry trends and news is a top priority of mine as automation venture leader at Cognizant. This includes following updates and announcements across the cognitive computing and intelligent process automation markets. Within this ecosystem, a category known as […]

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The Truth about Intelligent Automation with HfS Research

It’s now sufficiently understood that intelligent technologies such as robotic process automation, cognitive computing and artificial intelligence are powerful force multipliers for improving operations. But, as is often the case when the pundits get too far ahead of reality, the story isn’t necessarily playing out as everyone expected. As my colleague Rob Brown points out, “It’s not really […]

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