Badhrinath Krishnamoorthy - January 27, 2021 - 375 views

When customer relationship management (CRM) burst onto the scene 30 years ago, the concept of “Customer 360” was born. Back then, the idea of seeing all of a customer’s data in one place was nirvana. Businesses were sold on the idea that, for example, a sales person on their way to a client meeting would […]

Sashi Padarthy - January 22, 2021 - 460 views

Aside from healthcare, there’s no other service that expects us to engage without knowing the price upfront. That’s about to end: In an effort to bring transparency to healthcare pricing, the Department of Health and Human Services (HHS) has issued a set of final rules on price transparency for payers, which is based on a […]

Vivek Kwatra - January 21, 2021 - 223 views

The rise of online learning in higher-ed was already well under way when the global pandemic hit. But the overnight move to Zoom classes put a spotlight on what’s wrong with higher education. Faced with mostly remote learning, students were all too likely to check out due to the lack of student engagement via personalized, […]

Anant Hariharan - January 20, 2021 - 486 views

SAP users have their work cut out for them in the next few years, as the enterprise resource planning (ERP) giant plans to phase out support for existing ECC systems by 2027. A total of 73% of SAP customers plan to deploy S/4HANA, the company’s long-percolating ERP software suite that claims to unlock new business […]

Toby Phillips - January 19, 2021 - 165 views

As an advisory board member for the Pandemic Response Challenge launched by Cognizant and XPRIZE, I’m all too aware of the complexities involved with accurately predicting how policy interventions will change the trajectory of COVID-19. There’s so much data that needs to be considered to accurately make these predictions, and that data can be hard […]

Sheila Narayanan - January 15, 2021 - 158 views

Skills-based volunteering is business’s way of giving back. Yet just as the pandemic has driven up the need for community and nonprofit services, volunteering in general has dropped off. This year’s observance of Martin Luther King Day and its designation as a national day of service comes at a time when the country needs it […]

Bret Greenstein - January 5, 2021 - 660 views

As the curtain opens on 2021, there’s plenty of uncertainty mixed in with the overall hope for a better year. Amid the unknown, however, one thing is sure: Artificial intelligence will play a major role in whatever the next 12 months may bring. Second, even as businesses and governments jostle for AI domination, those who […]

Ben Pring - December 23, 2020 - 720 views

The year 2020 was as hellacious as it was revealing. Here are 10 not-so-top takeaways from the year we wish had never been. 2020 was … 1. The most ironically numbered year of all time – literally no one saw the pandemic coming. 2. The year the internet came of age; can you imagine what […]

Risto Miikkulainen - December 21, 2020 - 257 views

As COVID-19 infects more people worldwide than ever before in its nearly year-long rise to global pandemic proportions, hope is also emerging. Several vaccine trials have proved safe and effective, and vaccination programs are moving forward globally that could eventually end the pandemic. This makes our Pandemic Response Challenge with XPRIZE even more timely and relevant […]

Margaret Schweer - December 17, 2020 - 287 views

Although the global pandemic has taken a toll on different segments of the population, Gen Z workers may have borne the brunt of the economic fall-out of this crisis. Companies have slashed hiring and halted college recruitment efforts. Recent data shows that one in six Gen Zs have stopped working as a result of the […]