E-commerce’s New Normal: Designing for an Uncertain Future (First of a Multipart Series)

The COVID-19 pandemic has thrust our lives into uncertainty. The unemployment rate remains high, people struggle to plan their days and their lives due to unclear and ever-changing guidelines for returning to work and school, and consumers worry about both their finances and the health and well-being of their families and communities. COVID-19 has resulted […]

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When Employees Return, the Workplace Needs to Be Smarter

Even with many employees continuing to work remotely, as many as 80% of workers are expected to return to the workplace in the next few months. This represents a massive challenge for organizations that need to adhere to social distancing and worker hygiene requirements. Some of the key challenges will be to ensure a contactless […]

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Racial Gaslighting in the Workplace: It’s Real

There’s a reason racial gaslighting is so widely talked about: It’s everywhere, especially the workplace. Gaslighting is a covert form of undermining others so that they doubt what they experience, see or feel. Racial gaslighting spurs self-doubt about racist experiences. It often subtly shifts the dialog from the topic at hand to the speaker and […]

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Evolve Hybrid Cloud Security to Meet COVID-19 Challenges

With employees continuing to work from home to meet the social distancing requirements of COVID-19, more people are juggling business with personal engagements, at times outside normal business hours. Often, they’re using their mobile business laptop, as well as a plethora of additional wireless mobile devices. This has increased the security demands on the hybrid […]

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We’re Moving from the Days of Code to (Nearly) No Code

From the dawn of cyber time, the computer world has pivoted around code – and coders. Way back when, before handheld devices, packaged software, client/server and cloud-based server/client computing models became de rigueur, there were two choices: Hire experts to roll your own code, or contract with expensive third-party specialists to build enterprise-grade software. Either […]

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Bring Your Heritage to Work

Diversity has always mattered to me. But back in 2014, I was one of very few Hispanics working at Cognizant. As a friend and I brainstormed about ways for more diverse talent to find their way to the company, he suggested I join the Hispanic IT Executive Council (HITEC), a professional association for senior business […]

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Six Ways Media Companies Can Personalize Direct-to-Consumer Services

Like their pure-play brethren, diversified media companies have worked hard to differentiate and shape content across their properties. Yet as they step into direct-to-consumer (DTC) streaming services, companies like NBCUniversal, WarnerMedia, Disney and Viacom face a new challenge: how best to personalize the one-stop viewing experience that’s at the heart of DTC. Delivering personalization means walking […]

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With Fewer People in the Workplace, IT Support Will Shift into a New Role

World crises – whether they’re inflicted by war, nature, economic turbulence or the current pandemic – often catalyze new ways of doing business. With the COVID-19 crisis, businesses’ working patterns are evolving to accommodate social-distancing requirements, with many signs pointing to an elongated shift to remote work. A recent Gartner survey reveals 82% of businesses […]

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