Consumption-based Models Are Easy, But Managing Consumption Economics Is Not

Business and technology leaders have been well-trained in the digital economy to perceive the world through the eyes of a consumer. Consumers’ day-to-day lives revolve around easy-to-use, consumption-based, pay-as-you-go platforms: Whether we’re watching a movie or TV show, listening to music, arranging transportation or planning a trip, it’s becoming less necessary to own a physical […]

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Mainframes: A Legacy to Discard or a Key Asset for Core Modernization?

“I predict that the last mainframe will be unplugged on March 15, 1996.” This forecast, made by former InfoWorld editor in chief Stewart Alsop in 1991, proves more highly exaggerated with each passing year. Mainframes continue to run inside many of the world’s largest companies, including banks, retailers, insurance companies and airlines, supporting their daily […]

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Overcoming Common DevOps Challenges to Gain Full Productivity Benefits

DevOps has ushered in a new era of agility, with diverse teams working collaboratively, sharing knowledge and responsibilities, and quickly delivering products and services. However, as competition increases amid demand for continuous process improvement, it’s not enough to just “do DevOps” – businesses need to unlock the full potential of their DevOps ecosystem. For many […]

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The Trust Paradox

Sorry to break it to you, but unless you’re reading this on parchment illuminated by a whale oil lantern, you’ve been hacked one way or another. By “hacked,” we mean a cybersecurity breach or any other violation of personal data stewardship and governance that results in a breakdown of trust, privacy, ethics, legislation or industry […]

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A Healthcare Solution for the Chronically Ill: Start with the Patient, Not the Technology

Many healthcare solution designers have ambitious goals for reshaping patient care with AI, genomics, neural networks, precision medicine and more. We hope to make advance diagnoses and prevent acute episodes before even the slightest symptoms appear. But in our eagerness to build healthcare solutions based on these technologies, we ignore the scientific evidence that more […]

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It’s Time to Prepare for the Smart Workplace

We’re all increasingly interacting with smart technology at home. My 4-year-old daughter learned to say “Hey, Google” before she could operate a mouse. As Amazon Echo and Google Home devices start to pervade millions of homes, consumers are growing accustomed to using Siri, Alexa, Cortana or Google Assistant to book appointments, send emails or check […]

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The Way(s) to the Future of Work

In 2010, Martin Sheen starred in The Way, an underrated but beautiful film. His character is a curmudgeonly, set-in-his-ways, late-middle-age, Type A workaholic from Los Angeles. A series of events lands him on El Camino de Santiago (translated into English as “The Way”), where circumstances compel him to interact — in life-affirming ways — with […]

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Five Strategies to Catalyze Conversational AI

For many people, the general idea of artificial intelligence still conveys a dark, robot-master future.  Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier.  Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]

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