How Insurers Can Save Millions by Minimizing Claims Handling Mistakes
A totaled vehicle accruing storage costs in a tow yard. Medical bills or demands pending review. An undetected coverage issue arising due to ride-share. A claimant who hasn’t been contacted in over two months. These are all examples of typical claims handling mistakes made by adjusters while handling insurance claims. While the resulting losses are […]Read More
Amazon RX: Concession or Queen’s Gambit?
We have speculated over the last two or three years about when we would see Prime Health emerge from Amazon. The company’s recent announcement of Amazon Pharmacy and PrimeRx only partially fulfills our prediction. On the surface, it doesn’t seem to be a particularly disruptive business model, as many analysts have noted. But – this […]Read More
To Make the Case for BPaaS, Point to Sustainable Survival (Part 3)
Healthcare business leaders need fresh strategies for thriving as the industry evolves to value-based reimbursement models, “care anywhere” and individualized health experiences. As explained in Part 1 and Part 2 in this series, BPaaS offers payers powerful tools for competing in the digital health ecosystem while reducing total cost of ownership. In achieving these goals, […]Read More
Even Inexact Data Can Be Meaningful to AI – and Other COVID Lessons Learned (Part 1)
COVID-19 has turned our professional and personal lives upside down. But it’s also giving us a crash course in using artificial intelligence (AI) to predict and navigate an uncertain future. While there’s still a lot to learn, we believe so strongly in the potential for AI to lessen the social and economic impacts of COVID-19 […]Read More
COVID Has Amplified the Call for Agility and Collaboration
One year ago, we published Transforming While Performing: How To Create A Culture Of Innovation With Partners. Little did I realize that one year after its arrival, the book would be even more relevant than it was 12 months ago. Our intent with the book was to help establish a foundation and roadmap for modernizing […]Read More
Can Digital Enhancement Happen Amid IT Leadership Churn?
A majority of the CEOs, board members and business executives I speak with say they’re frustrated with both their IT leadership and their digital progress. Maybe it’s a side effect of COVID or a skewed sampling of executives I encounter, but even before COVID, I was hearing more and more exasperation with IT leadership. As […]Read More
The Leadership We Need Today – And Tomorrow
In our divided and socially-distanced COVID age, leadership has never been more important. But effective leadership for these times is as difficult to find as it is to define. Is it an iron-fisted presence that commands respect? Deft negotiating to topple opposition? An irresistible influence to sway crowds? In our experience, the best leaders are […]Read More
How Telecoms Can Stay Relevant With 5G Innovation
The pandemic has altered both consumer and business behavior, and telecommunications companies are at the center of this evolution. Telecoms have become the essential backbone for interoperable global networks that allow people and companies to stay connected. But with global adoption of 5G fast becoming a reality, telecoms face new challenges. How does consumer connectivity accelerate […]Read More
Adding Dental Coverage Doesn’t Have to Be Painful
More health insurance payers are adding dental coverage to their product mix. One report says about 80% of health insurers offer dental plans currently, and of those, almost half cover adult dental services. Particularly in this era of whole-person care, adding dental coverage seems like a natural extension of medical coverage. Teeth and gums can […]Read More
Could a Black Man with Dreadlocks Become a Global CEO?
“Don’t judge a book by its cover” is one of the oldest idioms, yet we often assess our peers based on what we think and see of them, rather than what we know and learn about them. UK Black History Month gives us all a chance to get past that, to celebrate Black contributions. Here […]Read More