Intelligent Automation – Welcome to the Big Leagues

Google the term “process automation,” and you’ll quickly realize that it’s also called any number of other things: Service Delivery Automation Robotic Process Automation Intelligent Process Automation Machine Learning Artificial Intelligence Cognitive Computing Autonomics Simple as alphabet soup, right? This search result reflects a confusing market that is still up for grabs. The debate over how to define the […]

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What’s Missing in Porter’s Five Forces

Digital tech not only shapes experience. It also reshapes business models. Big data. The cloud. Mobile capability. The Internet of Things. It’s impossible to ignore how much digital technologies change how we interact with each other and with businesses we patronize. Entire industries are facing upheaval. The balance of power between entrepreneurial challengers and the […]

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Do, Think, and Learn: Framework for Intelligent Process Automation

The business ecosystem of process-automation technologies and the terminology, acronyms, and jargon surrounding it are evolving so quickly that it’s as if technology is outpacing most organizations’ capabilities to make sense of everything. Let’s not forget the speed of newer products on the scene making the possibilities of automation technologies even harder to visualize. Let me give you […]

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Focus on Asia: 4 Myths of Digital Transformation

Asia is fast becoming the center of digital innovation for the world. The region accounts for half of the world’s total 2.8 billion Internet users, and it is already the largest regional e-commerce market. By 2025, today’s fast-changing technologies — including the mobile Internet, the Internet of Things, cloud technology, 3-D printing and advanced robotics […]

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Five Ways Digital Technologies are Lowering Barriers to Entry

Who benefits from digital technologies is a subject of heated debate. Some will say it’s the customers — choice is more abundant then ever before (Uber? Lyft? Taxi? Car service? Getaround? Zipcar?). Other will say it’s businesses, and point to the billion-dollar valuations unicorns are sporting. Digital technologies, like mobile, cloud, social, and analytics, have become part […]

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What is Customer Experience and Why Should Banks Really Care?

In the banking and financial services industry, customer experience often has been described as “generic,” “choppy” and “non-intuitive.” But today, the sector finally seems to be “getting it.” They are changing their approach to create a more engaging, relevant and proactive customer experience. Even today, much of the banking customer experience  centers on tasks rather than relationship-building and […]

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We’re IoT Winners! (According to HFS Research)

“IoT is much more than a technology. IoT is not a technology market, but a go-to-market concept that incorporates the deployment of core emerging technologies already being deployed. Big Data, Analytics, Mobility, and Cloud are all enablers of IoT and this allows – even requires – it to become a unifying theme.” –HfS Research It’s […]

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Zap! Applying the Power of Digital to the Electricity Grid

The largest (connected) machine in the world In 2000, the National Academy of Engineering named the U.S. electric power grid as one of the greatest inventions of the twentieth century, one that’s known as the largest machine in the world. This machine has more than 200,000 miles of high-voltage lines (>230 kV) and 3 million miles of distribution circuits. […]

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