Out-Smarted: How Robotic Process Automation Unlocks Value

Is Robotic Process Automation really in our future? One day this blog could be written by a robot—and the day may not be far away. Language makes us human. It’s the vehicle for conveying information, communicating perspectives, dictating policy and creating poetry. We consider it exclusively our own domain. Could our ability to communicate one […]

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Four Keys to a Superior Banking Experience

Banking and financial services companies are putting great effort and resources into making the customer experience they provide a special one. All else being equal — and often it is in banking — customer experience is going to be the defining advantage. In a recent Cognizant perspective and video on the Four Key Considerations to a Superior Banking Experience, […]

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How to “Be Digital”, when simply “Doing Digital” Isn’t Enough

“Doing” Digital Isn’t Enough You’d be hard-pressed to find an executive these days who doesn’t have a prepped response for, “What are you doing about digital?” But the term, “digital,” today means so many different things that it almost means nothing. Just about everyone is doing something: studying their user experience, launching a mobile application, building a […]

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A Most Remarkable Digital Guest Experience

Right up there with owning a Panamera is flying first class on Etihad Airways. You know one of those posh cabins that’s larger than most micro-apartments in San Francisco. The ones with the personal living room couch that Nicole Kidman coyly lounges on. And the chauffeur who will pick you up to take you to the […]

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Intelligent Automation – Welcome to the Big Leagues

Google the term “process automation,” and you’ll quickly realize that it’s also called any number of other things: Service Delivery Automation Robotic Process Automation Intelligent Process Automation Machine Learning Artificial Intelligence Cognitive Computing Autonomics Simple as alphabet soup, right? This search result reflects a confusing market that is still up for grabs. The debate over how to define the […]

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What’s Missing in Porter’s Five Forces

Digital tech not only shapes experience. It also reshapes business models. Big data. The cloud. Mobile capability. The Internet of Things. It’s impossible to ignore how much digital technologies change how we interact with each other and with businesses we patronize. Entire industries are facing upheaval. The balance of power between entrepreneurial challengers and the […]

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Do, Think, and Learn: Framework for Intelligent Process Automation

The business ecosystem of process-automation technologies and the terminology, acronyms, and jargon surrounding it are evolving so quickly that it’s as if technology is outpacing most organizations’ capabilities to make sense of everything. Let’s not forget the speed of newer products on the scene making the possibilities of automation technologies even harder to visualize. Let me give you […]

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Focus on Asia: 4 Myths of Digital Transformation

Asia is fast becoming the center of digital innovation for the world. The region accounts for half of the world’s total 2.8 billion Internet users, and it is already the largest regional e-commerce market. By 2025, today’s fast-changing technologies — including the mobile Internet, the Internet of Things, cloud technology, 3-D printing and advanced robotics […]

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Five Ways Digital Technologies are Lowering Barriers to Entry

Who benefits from digital technologies is a subject of heated debate. Some will say it’s the customers — choice is more abundant then ever before (Uber? Lyft? Taxi? Car service? Getaround? Zipcar?). Other will say it’s businesses, and point to the billion-dollar valuations unicorns are sporting. Digital technologies, like mobile, cloud, social, and analytics, have become part […]

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