Getting the Most Out of Your Community and Employee Engagement Program

In my recent blog, I discussed the importance of community and employee engagement and provided a four-pronged approach to developing a localized plan. With these cornerstones in place, it’s time to execute, and to do that successfully, businesses need to ensure a high level of employee involvement. To maximize involvement, community and employee engagement programs […]

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Finding Community – and Ourselves – in Unlikely Places

Conferences and trade shows can feel like occupational hazards: The travel is grueling, the speakers often snoozy. At a conference last month, however, I had a different experience. The sessions I attended and the people I met opened new windows for me – professionally and personally – and provided the sense of belonging and community […]

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How to Win in the Experience Economy

“All the world’s a stage, and all the men and women merely players.” These mythic lines from Shakespeare’s As You Like It serve to illustrate a key pillar of The Anthropology of Experience: that identity is created as it is performed. Everyday actions and practices – like taking public transit, attending business meetings, eating meals or posting […]

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How Media, Entertainment & Telecom Players Can Apply AI to Boost Customer Experience

AI is great at cutting operational costs. For media, entertainment and telecommunications companies, in fact, some of AI’s best uses to date have focused on reducing fraud and squeezing inefficiencies from IT infrastructure. Yet the greatest potential for AI lies in its ability to generate growth. By personalizing the customer experience, AI can help companies […]

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Want Innovation? Connect Design and Engineering (Second of a Multi-Part Series)

Steve Jobs said it best: “Design is how it works.”  We live in an exciting time, when digital products and services are remaking industries, business models and jobs. At the center of all this activity are two closely connected disciplines: design and engineering. But while engineering and design have long played a central role in developing […]

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Smart Homes Are Here to Stay. But What About Smart Home Buying? (Part 1 of 2)

Technology trends may ebb and flow, but separating hype from achievable return on investment (ROI) is a constant, regardless of application, functional area and industry. Nowhere is this more apparent than in the mortgage lending space, where artificial intelligence (AI) powered by natural language processing (NLP) is solving critical business challenges and delivering ROI to […]

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The Disappearing Line Between Digital Strategy & Execution

On the cusp of Oracle OpenWorld – one of my favorite industry events of the year – I’ve been thinking about how the transition to digital changes everything. Consider how digital has affected corporate business strategy for organizations in the Oracle enterprise applications orbit. It used to be that executives would meticulously plan a strategy, […]

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Think Big, Execute Small: Lean Thinking for Cloud Modernization

Enterprise migration to Amazon Web Services (AWS) is only a first step in the cloud modernization journey. Migrating applications to AWS with minimal or no changes is often considered a high-velocity approach to achieving a higher net present value (NPV) and to reducing production issues and customer downtime. AWS migration programs are followed by a […]

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