As Chatbots Infiltrate the Workplace, Start with the IT Service Desk
In the coming year, millennials and the Gen Z generation will account for almost 60% of the global workforce. And if there’s one thing we know about this cohort, it’s that they like to communicate via technology, whether through text, collaboration portals, videoconferencing or some other digital channel. So why are we seeing so few […]
Read More20 Things to Expect from AI in 2020 and Beyond
Artificial intelligence (AI) is already assisting and augmenting us in our day-to-day lives. But in the coming year, we’ll see it become integral to our strategic decision making at work, resulting in great value to businesses across all industries. Here are 20 ways that we predict AI will change work across seven industries in 2020 […]
Read MoreA Look Ahead: AI Bright and Dark
Few technologies have sparked the human imagination like artificial intelligence has. Who among us couldn’t, on demand, conjure up a future scenario made possible through AI? The fact is, the technology has developed to the point that we can, with a fair degree of certainty, predict actual AI-driven events that will happen in the next […]
Read MoreEvolutionary AI: The Next Giant Leap for Artificial Intelligence
It’s been 50 years since the first person stepped on the moon, proving there are no limits to how far we can go when we apply our passion, bravery and innovation to go beyond what seems possible. Landing a person on the moon was only theoretical until Neil Armstrong, Buzz Aldrin and Michael Collins eased […]
Read MoreSeeing Robots & Digital Advancements Through Someone Else’s Eyes
When they run the highlight reel of my greatest dad moments, this weekend’s dinner conversation with my kids will definitely be left out – the look of terror in their eyes, the curious and confused look of my wife that said it all: “What are you thinking?!” At that moment, I realized the future of […]
Read MoreMake Decisions Like a Superhero with Evolutionary AI
In the movie Avengers: Infinity War, Dr. Strange uses the Time Stone to explore 14 million possible futures to find the one with the best outcome, the one where the Avengers could defeat the evil Thanos. Dr. Strange has to experience each possible future and consider the decisions that were made to see how each future […]
Read MoreFour Ways Evolutionary AI Can Extend AI’s Problem-Solving Capacity
Deep neural networks (DNN) have produced groundbreaking results in many complex applications of AI, such as natural language processing, facial recognition, sentiment analytics and object recognition. For instance, the accuracy of Google’s machine translation system improved 60% using a DNN approach. Finding the right network architecture – that is, the components of the network and […]
Read MoreFive Strategies to Catalyze Conversational AI
For many people, the general idea of artificial intelligence still conveys a dark, robot-master future. Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier. Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]
Read MoreWhat Will It Take to Make a Healthcare Bot Your New Best Friend?
“I was so tired, I started talking to Alexa.” I can’t tell you how many times I’ve heard people refer to Alexa as something more than a digital assistant this past year. More people are talking to and asking questions of voice-activated digital assistants and cognitive-powered colleagues than ever before. Nearly 19 million homes in the U.S. […]
Read More