AI & Analytics

Maria Nazareth - December 18, 2019 - 235 views

The call center has always been an important way for banks to connect with customers. But it won’t be long before call centers without artificial intelligence (AI) will be unable to make those human connections. I’m reminded of a meeting that I and one of my colleagues recently had with a bank CEO. My colleague […]

Maria Nazareth - November 21, 2019 - 356 views

I recently worked with a large U.S. bank with a long to-do list for using artificial intelligence (AI). Like many banks, it recognized the potential for using AI-based insights to personalize offerings and offer more relevant services, including an interactive map on its website to explore local merchants that accept the bank’s credit cards. But […]

Maria Nazareth - October 30, 2019 - 1235 views

When it comes to using artificial intelligence (AI) for credit-card fraud management, the benefits are more than meets the eye. Yes, AI-powered detection systems spot fraud more quickly and help contain losses. But the systems also put a new spin on fraud for credit card providers: Real-time fraud detection helps inspire customer confidence and boost […]

Badhrinath Krishnamoorthy - September 25, 2019 - 527 views

AI is great at cutting operational costs. For media, entertainment and telecommunications companies, in fact, some of AI’s best uses to date have focused on reducing fraud and squeezing inefficiencies from IT infrastructure. Yet the greatest potential for AI lies in its ability to generate growth. By personalizing the customer experience, AI can help companies […]

Matthew O'Kane - September 20, 2019 - 518 views

2019 has been a good year to be in the business of applying AI to solve business problems. Many organizations now realize AI’s power and are gearing up to infuse machine intelligence into their business core. This has personally been very cathartic, as it’s something I’ve been advocating for many years. But why now? I […]

Chandan Gokhale - July 30, 2019 - 431 views

Medical information and data has grown exponentially in recent years, posing new challenges for life insurance underwriting. With often voluminous medical histories to assess risk, the process can take an inordinate amount of time. Applicants can end up frustrated, dropping out of the application process and seeking other alternatives, perhaps with competitors, in search of […]

Bret Greenstein - June 28, 2019 - 390 views

Let’s start with water. Pumps and complex piping systems keep our houses, factories, schools and hospitals functioning. But if something goes wrong, it’s impossible to always have the right technical skills available at every pump installation. This is where AI can transform the process. We teamed up with Grundfos, one of the world’s largest pump […]

Like the Industrial Revolution before it, the rise of artificial intelligence (AI) is the great story of our age.  Entire industries and job categories will be created, elevated, reshaped and even eliminated, while entire classes of human interaction will be redefined. In addition to its societal impact, AI is forecast to add $15.7 trillion to the […]

Matthew O'Kane - May 31, 2019 - 1238 views

A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]

Jerry Smith - May 21, 2019 - 682 views

Organizations typically suffer two common constraints when it comes to growing effectively: a lack of resources and flawed decision-making. But when both are present, it can be a bellwether of an extinction-level event. It’s one thing to lack the resources to adequately lead and deliver tomorrow’s business value today. But when suboptimal decisions are made across […]