AI & Analytics

Like the Industrial Revolution before it, the rise of artificial intelligence (AI) is the great story of our age.  Entire industries and job categories will be created, elevated, reshaped and even eliminated, while entire classes of human interaction will be redefined. In addition to its societal impact, AI is forecast to add $15.7 trillion to the […]

Matthew O'Kane - May 31, 2019 - 425 views

A bank turned to one of its data scientists to predict the risk of customers missing their next collections payment, with the goal of reducing bad debt. The data scientist was fortunate enough to have access to a comprehensive data mart containing data across many dimensions – including customers, product holdings, transactions and collections activity. […]

Jerry Smith - May 21, 2019 - 253 views

Organizations typically suffer two common constraints when it comes to growing effectively: a lack of resources and flawed decision-making. But when both are present, it can be a bellwether of an extinction-level event. It’s one thing to lack the resources to adequately lead and deliver tomorrow’s business value today. But when suboptimal decisions are made across […]

Mark Miller - April 19, 2019 - 140 views

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

Mark Miller - March 14, 2019 - 79 views

No one likes to be criticized. Let’s just get that out of the way. But today, we live in a world full of criticism, in the form of online reviews, comments, tweets, thumbs-ups and emojis. No matter how we feel about the politics of online comments and reviews – whether it’s a good or bad […]

When it comes to high-tech, nothing seems high-techier than artificial intelligence (AI). But when businesses get started on AI initiatives – which most respondents in our recent study are doing – the challenge today is less about technical questions and technology capabilities, and more about crafting a strategy, determining the governance structures and ethical practices […]