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August 17, 2022

Out with the contact center, in with the customer experience center

Today’s customers expect more than what they’re getting from yesterday’s contact centers. This is especially true with the increasingly prevalent role of remote customer engagement. What was once a simple “call center”—tasked...

August 16, 2022

Why it’s better to be ‘cloud-smart’ than ‘cloud-first’

The writing is on the wall: Before long, companies will cease to run any IT infrastructure on-premises and instead access computing resources exclusively on the cloud. Before that happens, however, many businesses may need to...

August 11, 2022

Get ready for new ways to pay

Recent news on advancements in biometric payments demonstrates that while the growth of the field is inevitable (the market is expected to hit $18.6 billion by 2026), there are landmines galore. These include regional...

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