August 17, 2022
232 views
Out with the contact center, in with the customer experience center
Today’s customers expect more than what they’re getting from yesterday’s contact centers. This is especially true with the increasingly prevalent role of remote customer engagement. What was once a simple “call center”—tasked...
August 16, 2022
86 views
Why it’s better to be ‘cloud-smart’ than ‘cloud-first’
The writing is on the wall: Before long, companies will cease to run any IT infrastructure on-premises and instead access computing resources exclusively on the cloud. Before that happens, however, many businesses may need to...
August 11, 2022
117 views
Get ready for new ways to pay
Recent news on advancements in biometric payments demonstrates that while the growth of the field is inevitable (the market is expected to hit $18.6 billion by 2026), there are landmines galore. These include regional...
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