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July 23, 2021

'How' an experience is delivered 'is' the experience

How does it feel to interact with a company? Use its products and services? Walk into its store? Update its app? Reach out to the contact center? This is the customer experience: all the elements of a customer’s interactions...

July 20, 2021

How financial services can make a new home in the cloud

Anyone who has bought a new home or leased a new apartment knows the amount of preparation and forethought that go into the decision and the move itself: budgeting, square footage, features you can’t live without, sorting out...

July 16, 2021

To reimagine the student experience, think like a tech company

The news that online learning platform 2U is acquiring edX, a nonprofit platform run by Harvard and MIT, is yet another sign of the momentum of digital learning. Among the deal’s synergies is 2U’s access to edX’s global...

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