May 03, 2020 - 393 views|
Here's a device management approach that will boost productivity of remote workers, lower CapEx, eliminate manual work and reduce dependence on IT.
With the evolution of workplaces and workforces, particularly since the onslaught of the COVID-19 pandemic, organizations are revisiting their device management strategies, including how they procure, deploy, manage, refresh and/or dispose of their work devices.
Device management has traditionally taken various shapes and forms, from desktop management to mobile device management and unified endpoint management. Today, organizations are responding to ever-increasing demand by their workforces for a consumer-like experience, as well as the need to lower their capital expenditures, eliminate manual work and reduce their dependence on IT to manage a multitude of devices.
Here are some critical elements of a modern device management approach that every organization can adopt.
When one of our clients, a leading publishing firm with an educational arm, was being split into two entities, it approached us to create a unified and flexible platform for students to access learning content and courses from anywhere, anytime, using any device. It also wanted to avoid CapEx for the new entity, since this would have created a significant financial burden.
We deployed our WorkNEXT™ Unified Device Management solution, which was designed to provide the necessary functional capabilities in an OpEx model, thereby ensuring a predictable yet scalable commercial model with no upfront investments in hardware.
We created a unified app catalog for students to access all education applications, integrate their messaging platform and manage their devices. This was charged to the client on a per-device, per-month model, which helped it contain hardware procurement costs. We also used service delivery intelligence, which provided insights on applications, devices, users and operating systems, to proactively detect issues and improve the end-user experience.
The scope of services included in a modern device management strategy is only going to increase over time. Future solutions will help organizations create forecasting models for devices, manage IoT device management, integrate with enterprise applications to enable work on-the-go, leverage digital assistants to keep track of device health and more.
With a modern device management strategy, organizations can significantly enhance the end-user experience, retain top talent and create an exceptional digital workplace brand.
For more information, visit us at our Digital Workplace Services website.
Visit our COVID-19 resources page for additional insights and updates.