Automation: The Way to Modernize Your IT Core

The trend is clear: Businesses are automating as many processes as possible to cut costs, improve productivity and provide better customer experiences. And no wonder; in our recent study, we found that organizations can expect to garner improvements of 20% or more in terms of efficiency or revenue improvements through intelligent automation. IT operations should […]

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Let’s Give Them Something to Talk About

I recently had the opportunity to sit down with a senior leader at one of our clients, a global consumer goods company, to talk about how we might help the company with conversational AI. Over the course of our discussion, the business leader continuously stressed three distinct themes of where chatbots, virtual agents and natural language solutions […]

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IT Simplification: Increasing Competitiveness in a Complex Digital World

Aligning IT with business objectives has been high on the corporate agenda seemingly forever, and it’s hyper-critical today. In the dynamic digital world, technology is often inseparable from the products or services it empowers.  Yet in an age when many companies see their business as technology – and technology as their business – many IT […]

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Hardening Legacy Systems to Create a Modern Digital Foundation

Legacy systems, applications and processes – unsupported by their original vendors and often left behind by new technologies – remain remarkably useful and even critical to day-to-day business operations. A legacy system may act as a bridge to an even older technology, perhaps to access important customer and business data.  Many businesses run  unsupported Linux and […]

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Modernizing IT: Manageably

Successfully competing as a digital business at scale requires companies to respond to customers and market opportunities more quickly than ever before, delivering memorable experiences supported by great processes.  Unfortunately, many IT infrastructures are not equipped to meet these business goals. Many consist  of inflexible, aging systems that are unable to support change at digital […]

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QA Advances for the Digital Enterprise

In the customer-centric digital age, every organization is in the business of producing quality code. Code quality, in fact, is an integral part of everything a business does today. And the job of quality assurance (QA) isn’t finished once a digital solution is brought to the market. IT must monitor performance in terms of how […]

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Modernizing IT Service Management in an AI-First World

Anyone who’s worked in IT service management is well aware of the disappointment that often follows the inflated promises of process automation. The only way ITSM professionals will ever be able to focus on the growing demand for more strategic digital initiatives is to fully automate IT and business processes, not to mention meeting the […]

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Drones: More Than a PR Stunt

For many people, the word “drone” conjures futuristic – and so-far unrealistic – ideas of aerial vehicles that program their own flight courses, act on their own volition and autonomously navigate around all environmental obstacles. For others, drones are an unneeded (and even unwanted) plaything, a superfluous way to get a pizza delivered to their […]

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Blockchain as a Design Thinking 2.0 Tool

I recently participated in an IDG-sponsored roundtable discussion on blockchain with representatives from the technology, consulting and academic worlds. All panelists agreed that we will see widespread adoption of blockchain technologies in business and beyond – but likely in ways we haven’t yet thought about. One common observation was that the business relevance of blockchain […]

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