Transforming Pharmacovigilance with Intelligent Automation

In today’s world of empowered patients and increased attention to drug safety, the role of pharmacovigilance has never been more crucial. Healthcare organizations need to instill robust practices to detect, assess, report on and prevent adverse effects, both to ensure regulatory compliance and reduce risk for patients. Pharmacovigilance processes, however, are traditionally highly manual and […]

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Quality Engineering: How Bots Predict and Prevent Failure of Massively Complex, Interconnected Systems

Whether it’s a blowout at an oil rig or the crash of an e-commerce site, the failure of big, complex systems is usually caused not by one catastrophic component failure or human error but a series of small breakdowns in equipment and processes that combine in unpredictable ways. The 2010 explosion of the Deepwater Horizon […]

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Automated Testing Bots: A Requirement for High-Quality Intelligent Devices

As consumers increasingly rely on intelligent devices – home security systems, connected cars, fitness bands, patient monitoring systems and more – businesses must ensure the robustness of their digital solutions, both on a standalone basis as well as how these solutions interact with other devices, apps and systems. Traditional testing methods aren’t up to these […]

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Automation: The Way to Modernize Your IT Core

The trend is clear: Businesses are automating as many processes as possible to cut costs, improve productivity and provide better customer experiences. And no wonder; in our recent study, we found that organizations can expect to garner improvements of 20% or more in terms of efficiency or revenue improvements through intelligent automation. IT operations should […]

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Let’s Give Them Something to Talk About

I recently had the opportunity to sit down with a senior leader at one of our clients, a global consumer goods company, to talk about how we might help the company with conversational AI. Over the course of our discussion, the business leader continuously stressed three distinct themes of where chatbots, virtual agents and natural language solutions […]

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IT Simplification: Increasing Competitiveness in a Complex Digital World

Aligning IT with business objectives has been high on the corporate agenda seemingly forever, and it’s hyper-critical today. In the dynamic digital world, technology is often inseparable from the products or services it empowers.  Yet in an age when many companies see their business as technology – and technology as their business – many IT […]

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Hardening Legacy Systems to Create a Modern Digital Foundation

Legacy systems, applications and processes – unsupported by their original vendors and often left behind by new technologies – remain remarkably useful and even critical to day-to-day business operations. A legacy system may act as a bridge to an even older technology, perhaps to access important customer and business data.  Many businesses run  unsupported Linux and […]

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Modernizing IT: Manageably

Successfully competing as a digital business at scale requires companies to respond to customers and market opportunities more quickly than ever before, delivering memorable experiences supported by great processes.  Unfortunately, many IT infrastructures are not equipped to meet these business goals. Many consist  of inflexible, aging systems that are unable to support change at digital […]

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