Using SaaS Applications Is Easy. Fitting them Into the Enterprise Is Harder

In an already crowded software-as-a-service (SaaS) marketplace, new entrants are continuously emerging, driven by the need for innovation, deep specialization and affordability. But if enterprise IT doesn’t stay aware of the advancements and evolve with them, businesses will miss out on the benefits promised by the cloud. It’s essential for enterprise IT to not only […]

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For SAP Shops, Cloud Migration Is Essential – Pandemic Or Not

Even before the pandemic, enterprises with traditional on-prem IT infrastructures faced investment optimization challenges: high capital expenditures to maintain legacy hardware and software, real-time data and systems availability shortcomings, scalability challenges and digital strategy blind spots. As the prolonged economic pause threatens to undermine top- and bottom-line performance of organizations across industries and the globe, […]

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As COVID Spurs More Cloud Migration, Here’s How to Ensure Success

Amid COVID-19, many businesses have accelerated their use of the cloud. No longer are cost, flexibility and scale the sole drivers for cloud migration; equally important are systems availability and remote access for work-from-home employees. However, we still see organizations concerned about moving applications to the cloud, especially enterprise applications such as SAP, Pega and […]

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Meeting the WFH Crunch with Remote Manageability, In or Out of Band

With more people working remotely due to the COVID-19 pandemic, businesses need to extend their help desk and IT field support from the office to the home and everywhere in-between. This is true not only for in-band (software-based, attended and powered) IT devices but also for out-of-band (hardware-based, non-attended and non-powered) devices. But with limited […]

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Customer Identity and Access Management in the Age of COVID-19

For more than 20 years, I’ve helped clients implement identity and access management (IAM) systems that ensure only the right users have the right access to the right applications and data. Over that time, I’ve also seen organizations struggle to create online user experiences that make it easy for consumers to get information, solve problems […]

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Don’t Let IT Backlogs Stymie Digital Change Amid a Crisis

A global crisis reorders priorities everywhere. Take the ongoing COVID-19 pandemic, which is increasing demand for valuable resources across the board, including IT. The need for digital capabilities, already constrained pre-COVID, is (with minimal notice) causing a rapid expansion in IT backlogs, which threatens business continuity. For example,  take the growing backlog of legacy application […]

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Five Considerations for Creating a Contactless Workplace

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

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How Self-Healing QA Can Keep DevOps at Full Speed

Over the last decade, DevOps has become the de facto model for software development. It fits well with the enterprise agenda of quickly delivering quality products and services and addressing customer expectations with frequent updates. With its use of automation, off-the-shelf tools and process orchestration, DevOps helps teams engineer quality from the ground-up, ensuring all […]

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Four Ways to Enhance the Customer Experience Amid COVID-19

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

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How QA Can Help Banks Cash In On Fraud-Detecting AI

Artificial intelligence (AI) isn’t new to the banking and financial services industry. Trades are executed by a robo-advisor; digital assistants answer queries on fixed-deposit interest rates via natural language processing; and credit scores for loan processing are tabulated within minutes by machine-learning algorithms. But as banks apply AI to make more informed and split-second business decisions, […]

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