Humanizing the Customer Experience With a Cloud-based Contact Center

The cloud-based contact center is quickly catching on with organizations across industries for one important reason: Its ability to scale capacity up or down depending on changing business requirements and/or seasonal spikes.  Forrester reports that 25% of large contact centers are now hosted in hybrid cloud environments, and 30% expect to soon move to subscription-type […]

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Taking Data Centricity from Lofty Concept to Notable Achievement

From the time data was first proclaimed as “the new oil,” most enterprises have come to consider data as a strategic asset and the means for deriving meaningful insights. Unlike oil, however, the path to profits from data is not always clear. Establishing data centricity within an enterprise provides many opportunities to overcome organizational inertia […]

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How AI Extends the Case for Enterprise IT Automation

Artificial intelligence (AI) offers an unprecedented opportunity to reconstruct business models and re-engineer business processes. By adding AI-powered automation to their strategic mix – across the front, middle and back office – IT organizations can simultaneously deliver superior user experiences, increased efficiency, optimized cost and improved agility. The full potential of AI and automation can […]

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The Disappearing Line Between Digital Strategy & Execution

On the cusp of Oracle OpenWorld – one of my favorite industry events of the year – I’ve been thinking about how the transition to digital changes everything. Consider how digital has affected corporate business strategy for organizations in the Oracle enterprise applications orbit. It used to be that executives would meticulously plan a strategy, […]

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Think Big, Execute Small: Lean Thinking for Cloud Modernization

Enterprise migration to Amazon Web Services (AWS) is only a first step in the cloud modernization journey. Migrating applications to AWS with minimal or no changes is often considered a high-velocity approach to achieving a higher net present value (NPV) and to reducing production issues and customer downtime. AWS migration programs are followed by a […]

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Four Keys to Success with Industry 4.0

The goal for a growing number of manufacturers today is to become a smart, connected industrial enterprise. That’s what “Industry 4.0” is all about: seamless connections, insights and workflow automation from the factory floor to product delivery and beyond. The list of potential benefits is long: Increased visibility into workflows and supply chains. Better communication […]

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How DevSecOps Can Help Plug a $6 Trillion Drain

In another two years, the “digital underbelly,” or cybercrime, will near $6 trillion in damages. This is not collateral damage; it’s $6 trillion worth of opportunities lost to subpar application security. These damages extend beyond the financial realm into customer trust – depleting the currency that digital goes by. A security lapse could even sound […]

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Let Chaos Rule: Intervening During Design to Boost Resilience of Distributed Applications

Businesses have long thrived on applications that are flexible, cost-effective, scalable and resilient. The measure of a system’s resilience is its ability to withstand the impact of planned or unplanned disruptions, and recover quickly from a failure. With increased application complexity and an abrupt rise in the number and type of network attacks, however, businesses […]

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GUEST POST

Why New Hires Alone Can’t Solve Your Security Troubles

Major data breaches are headline news. When criminals steal corporate data or personally identifiable information (PII), it can create a public relations nightmare with long-lasting business consequences. But well-publicized breaches are only the tip of the iceberg. In “Today’s State of Vulnerability Response: Patch Work Demands Attention,” we explore how and why security breaches happen. […]

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