Meeting the WFH Crunch with Remote Manageability, In or Out of Band

With more people working remotely due to the COVID-19 pandemic, businesses need to extend their help desk and IT field support from the office to the home and everywhere in-between. This is true not only for in-band (software-based, attended and powered) IT devices but also for out-of-band (hardware-based, non-attended and non-powered) devices. But with limited […]

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Customer Identity and Access Management in the Age of COVID-19

For more than 20 years, I’ve helped clients implement identity and access management (IAM) systems that ensure only the right users have the right access to the right applications and data. Over that time, I’ve also seen organizations struggle to create online user experiences that make it easy for consumers to get information, solve problems […]

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Don’t Let IT Backlogs Stymie Digital Change Amid a Crisis

A global crisis reorders priorities everywhere. Take the ongoing COVID-19 pandemic, which is increasing demand for valuable resources across the board, including IT. The need for digital capabilities, already constrained pre-COVID, is (with minimal notice) causing a rapid expansion in IT backlogs, which threatens business continuity. For example,  take the growing backlog of legacy application […]

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Five Considerations for Creating a Contactless Workplace

With the advent of COVID-19, organizations are adopting new measures to support their expanding remote workforce. Work from home, which hasn’t traditionally been embraced by most employers, has boosted employee productivity as high as 47% in one study. This introduces a new challenge to the workplace: providing seamless IT support to remote employees with zero […]

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How Self-Healing QA Can Keep DevOps at Full Speed

Over the last decade, DevOps has become the de facto model for software development. It fits well with the enterprise agenda of quickly delivering quality products and services and addressing customer expectations with frequent updates. With its use of automation, off-the-shelf tools and process orchestration, DevOps helps teams engineer quality from the ground-up, ensuring all […]

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Four Ways to Enhance the Customer Experience Amid COVID-19

The COVID-19 pandemic has disrupted business across the globe. Retail stores, service centers and banks are closed or operating with new restrictions in place. Even as businesses begin a phased-in reopening, customers are relying on new channels to connect via voice, mobile, web, social and chat. Concurrently, organizations are finding it challenging to deliver the […]

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How QA Can Help Banks Cash In On Fraud-Detecting AI

Artificial intelligence (AI) isn’t new to the banking and financial services industry. Trades are executed by a robo-advisor; digital assistants answer queries on fixed-deposit interest rates via natural language processing; and credit scores for loan processing are tabulated within minutes by machine-learning algorithms. But as banks apply AI to make more informed and split-second business decisions, […]

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Keeping Remote Workers Productive, Now & Beyond the COVID-19 Crisis

During the initial weeks of the COVID-19 crisis, businesses were pressured to quickly tackle the first major hurdles of managing the employee experience for remote workers: setting up laptops, apps and tech tools; defining new processes; and making sure videoconference accounts and collaboration software worked effectively from remote locations. It’s one thing to have the […]

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Effective Vulnerability Management from a Practitioner’s Point of View

Enterprises across the globe are aggressively embracing the latest technologies and newer ways of delivering services to stay relevant in today’s global market. However, the growing interest in technology adoption introduces additional vulnerability and risk exposure. For starters, today’s threat landscape is incredibly dynamic, with thousands of new vulnerabilities reported annually amid growing complexity in […]

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Once in the Cloud, Lose the On-Premises Thinking

In the last two years, enterprises have significantly boosted their adoption of cloud technologies. A recent IDG study found that 79% of organizations have at least one application or infrastructure component in the cloud, and another 18% plan to deploy cloud-based applications or infrastructure in the next 12 months. Many enterprises, however, continue to use […]

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