Seven Virtuous Steps for RPA Implementation (Part 2 of a Series)
Authors’ note: This is the second of a four-part series, in which we explore how financial services firms are using robotic process automation (RPA) to support accounting, compliance, financial risk management and other operations. In the first installment, we offer a list of seven deadly sins that can derail RPA adoption. In our work with […]Read More
The Seven Deadly Sins of Robotic Process Automation (Part 1 of a Series)
Author’s note: The use of robotic process automation (RPA) is gaining momentum in the financial services industry. The first installment of this four-part series focuses on the common pitfalls banks encounter when planning for and deploying software bots. The second looks at seven steps banks can take to automate efficiently and derive long-term value from […]Read More
The Artificial Intelligence Panacea?
Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]Read More
Hello, Robot Tax? Meet Habeas Corpus
Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax. His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else. I’m no spokesman for the Howard Jarvis society. […]Read More
HfS Research Recognizes Cognizant in the”Winner’s Circle” for Intelligent Automation
Few fields are changing as quickly as the field of Intelligent Automation. Players in this area have to adapt to the extreme technological leaps, pioneer new solutions, and successfully lead their customers through the entire process to survive. (And they have to keep up on the latest acronyms, like IA, RPA, AI, AR.) Leading analyst firm Horses […]Read More
Digital Process Acupuncture: A New Approach to Relieving Business-Process Pressure Points
A car that parks itself. A drone “cameraman” capturing your sweet ski flip. Jewelry that is 3-D printed. A selfie video of your weekend in Paris that’s worthy of the Travelogue Channel. Drink up because your Uber car just arrived. Our daily lives, in many cases, have already gone digital, starting from when we took […]Read More
Intelligent Automation—Predictions Watch
Everybody loves predictions. Forbes published its educated guesses on politics, mergers, and even self-driving cars (thanks to a venture called Robot Taxi). How about Gartner’s 2016 predictions for a digital world? Visions of smart machines, robo-bosses, and digital assistants make it seem like we will be working with Wall-E in 2020. Really? The best way to predict the future At Xerox PARC in 1971, Alan Kay […]Read More
Can Digital Save Shared Services Centers?
Shared services centers struggle to remain relevant I enjoyed seeing many of you shared services, outsourcing, and transformation professionals at SSON’s SS&O Week. I remember in the 90s how shared services centers (SSCs) were the rage in corporate America. The opportunity for a company to eliminate redundant functions, people, and technology systems truly held its promise. Now fast-forward to today. […]Read More
Will 2016 Be the (Real) Year of the Robot?
As 2016 has (yet again) been proclaimed “The Year of the Robot ”, the Robotic Process Automation (RPA) story has evolved into even more drama, with at least two opposing sides. One side predicts Intelligent Automation leads to symbiotic relationships between machines and people and a new era of prosperity, and the other forecasts unrecoverable unemployment, […]Read More