The Artificial Intelligence Panacea?
Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]Read More
Hello, Robot Tax? Meet Habeas Corpus
Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax. His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else. I’m no spokesman for the Howard Jarvis society. […]Read More
With Automation, What Happens to the Humans?
Automation is clearly a two-edged sword. While applying automation, robotics and artificial intelligence capabilities to business processes can help businesses boost efficiency, quality and profitability, the resulting displacement of human workers can also inflict damage to the very fiber of the organization. Rather than focusing on how these technologies will replace humans, however, I prefer […]Read More
Artificial Intelligence Can Provide Real Payoffs
Artificial intelligence (AI) was a big deal back when I was in engineering school (which wasn’t just yesterday). Through the years, AI’s evolution has produced multiple hype cycles, followed by disillusionment. Today, in the time of Digital Disruption 2.0, AI’s ascent looks a bit different. It’s building on its foundation of machine learning and cognitive computing […]Read More
Robotic Automation Can Unleash Reimagination
Robotic process automation is spreading across banking and financial services. The origins of automation extend back to 1745, when English blacksmith Edmund Lee patented the rotating fantail that keeps a windmill’s sails pointed into the wind. The first completely automated industrial process emerged toward the end of the 1700s, when American inventor Oliver Evans developed the […]Read More
HfS Research Recognizes Cognizant in the”Winner’s Circle” for Intelligent Automation
Few fields are changing as quickly as the field of Intelligent Automation. Players in this area have to adapt to the extreme technological leaps, pioneer new solutions, and successfully lead their customers through the entire process to survive. (And they have to keep up on the latest acronyms, like IA, RPA, AI, AR.) Leading analyst firm Horses […]Read More
Digital Process Acupuncture: A New Approach to Relieving Business-Process Pressure Points
A car that parks itself. A drone “cameraman” capturing your sweet ski flip. Jewelry that is 3-D printed. A selfie video of your weekend in Paris that’s worthy of the Travelogue Channel. Drink up because your Uber car just arrived. Our daily lives, in many cases, have already gone digital, starting from when we took […]Read More
Intelligent Automation—Predictions Watch
Everybody loves predictions. Forbes published its educated guesses on politics, mergers, and even self-driving cars (thanks to a venture called Robot Taxi). How about Gartner’s 2016 predictions for a digital world? Visions of smart machines, robo-bosses, and digital assistants make it seem like we will be working with Wall-E in 2020. Really? The best way to predict the future At Xerox PARC in 1971, Alan Kay […]Read More
Can Digital Save Shared Services Centers?
Shared services centers struggle to remain relevant I enjoyed seeing many of you shared services, outsourcing, and transformation professionals at SSON’s SS&O Week. I remember in the 90s how shared services centers (SSCs) were the rage in corporate America. The opportunity for a company to eliminate redundant functions, people, and technology systems truly held its promise. Now fast-forward to today. […]Read More