The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a five-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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RPA in Banking, Today and Tomorrow (Part 3 of a Series)

Authors’ note: This is the third of a five-part series, in which we discuss the ways in which banks are adopting robotic process automation (RPA) today. Part 1 offered a list of seven deadly sins that can derail RPA adoption. Part 2 identified seven virtuous steps banks can take to avoid these deployment pitfalls. In […]

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Engineering for Reusability and Resilience

I wish everyone reading this could be lucky enough to meet Tim Klein someday.  Tim is an incredible writer, an excellent artist (he built an awesome art car) and one of the best software engineers I’ve ever met. I’ve known Tim for 20 years now and am immeasurably better for it, in a thousand ways, […]

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Robots-as-a-Service in Mortgage Lending

Growing consumer demand for “digital mortgages” and the speed and simplicity brought by Day 1 Certainty™ are driving lenders to pick up the pace in automating back-office origination and servicing processes. Yet the mortgage business trails behind other industries, such as healthcare, insurance and even other financial services industry segments, in using robotic process automation […]

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When RPA Pilots Go Bad

Initial RPA engagements are like dating.  Everyone is on their best behavior, and very eager for a successful outcome.  Expectations are high, experience is low.  Are there topics of conversation that are particularly sensitive?  Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]

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Seven Virtuous Steps for RPA Implementation (Part 2 of a Series)

Authors’ note: This is the second of a five-part series, in which we explore how financial services firms are using robotic process automation (RPA) to support accounting, compliance, financial risk management and other operations. In the first installment, we offer a list of seven deadly sins that can derail RPA adoption.  In our work with […]

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The Seven Deadly Sins of Robotic Process Automation (Part 1 of a Series)

Author’s note: The use of robotic process automation (RPA) is gaining momentum in the financial services industry. The first installment of this five-part series focuses on the common pitfalls banks encounter when planning for and deploying software bots. The second looks at seven steps banks can take to automate efficiently and derive long-term value from […]

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Connecting Fans and Data to Enhance the Stadium Experience

As I sit here in my office remembering the recent traffic snarls in my home town of Phoenix (the location of this year’s NCAA Basketball Final Four), I’m reminded of an article I wrote a few years ago about stadium attendance and the use of analytics to better understand the fan experience. For many basketball […]

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The Artificial Intelligence Panacea?

Looking at my analyst barometer, if 2016 was all about digital, then 2017 is all about artificial intelligence. You know something big is happening when scholars, analysts, CEO hot shots and doom mongers talk it up/talk it down all over news feeds and media. Some of the commentary on AI is Elon Musk scary; some […]

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Hello, Robot Tax? Meet Habeas Corpus

Bill Gates recently sparked controversy in the Twittersphere for suggesting a robot tax.  His argument: that the government stands to lose an influx of funds from workers’ income taxes because intelligent machines will replace human workers. Now, I pay my taxes willingly, just like most everyone else.  I’m no spokesman for the Howard Jarvis society.  […]

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