Get Ahead of New Workforce Demands with Modern Device Management

With the evolution of workplaces and workforces, particularly since the onslaught of the COVID-19 pandemic, organizations are revisiting their device management strategies, including how they procure, deploy, manage, refresh and/or dispose of their work devices. Device management has traditionally taken various shapes and forms, from desktop management to mobile device management and unified endpoint management. […]

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How Intelligent Automation Is Solving Unforeseen COVID-19 Challenges

Disruption is nothing new to the tech world. We’re used to discovering new ways of using technology to solve problems. But even with our love for challenging the status quo, COVID-19 has disrupted the business world in ways many of us never anticipated. With most of the world unexpectedly working and studying from home (or […]

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As Chatbots Infiltrate the Workplace, Start with the IT Service Desk

In the coming year, millennials and the Gen Z generation will account for almost 60% of the global workforce. And if there’s one thing we know about this cohort, it’s that they like to communicate via technology, whether through text, collaboration portals, videoconferencing or some other digital channel. So why are we seeing so few […]

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The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a four-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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Customer Experience and the Future of Innovation

As we continue to highlight the valuable insights shared by thought leaders at the Cognizant Executive Vision Summit, we look at the presentation delivered by George Blankenship, former executive with Tesla Motors, Apple Computer and GAP Inc. The architect of Apple’s brand-building strategy and the man who redefined the car-buying experience at Tesla, Blankenship spoke […]

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Engineering for Reusability and Resilience

I wish everyone reading this could be lucky enough to meet Tim Klein someday.  Tim is an incredible writer, an excellent artist (he built an awesome art car) and one of the best software engineers I’ve ever met. I’ve known Tim for 20 years now and am immeasurably better for it, in a thousand ways, […]

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When RPA Pilots Go Bad

Initial RPA engagements are like dating.  Everyone is on their best behavior, and very eager for a successful outcome.  Expectations are high, experience is low.  Are there topics of conversation that are particularly sensitive?  Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]

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