The Automation Maturity Curve: Making the Leap from RPA to Cognitive Solutions (Part 4 of a series)

Authors’ note: This is the fourth of a five-part series, in which we discuss the ways banks are adopting robotic process automation (RPA). In this installment, we explore what banks should be thinking about when moving from proof of concept-based, siloed, task-level automation to overall operations transformation and how platform vendors are working to support […]

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RPA in Banking, Today and Tomorrow (Part 3 of a Series)

Authors’ note: This is the third of a five-part series, in which we discuss the ways in which banks are adopting robotic process automation (RPA) today. Part 1 offered a list of seven deadly sins that can derail RPA adoption. Part 2 identified seven virtuous steps banks can take to avoid these deployment pitfalls. In […]

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Customer Experience and the Future of Innovation

As we continue to highlight the valuable insights shared by thought leaders at the Cognizant Executive Vision Summit, we look at the presentation delivered by George Blankenship, former executive with Tesla Motors, Apple Computer and GAP Inc. The architect of Apple’s brand-building strategy and the man who redefined the car-buying experience at Tesla, Blankenship spoke […]

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Healthcare at a Convergence Point: Industry, Technology, Policy

There is a convergence of forces taking place today that is causing the boundaries of industry, technology and policy to blur, and a new healthcare vision to come into focus. Once-effective approaches that targeted these key areas with separate and distinct tactics may now result in missed opportunities, as core dynamics become more and more […]

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Engineering for Reusability and Resilience

I wish everyone reading this could be lucky enough to meet Tim Klein someday.  Tim is an incredible writer, an excellent artist (he built an awesome art car) and one of the best software engineers I’ve ever met. I’ve known Tim for 20 years now and am immeasurably better for it, in a thousand ways, […]

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Robots-as-a-Service in Mortgage Lending

Growing consumer demand for “digital mortgages” and the speed and simplicity brought by Day 1 Certainty™ are driving lenders to pick up the pace in automating back-office origination and servicing processes. Yet the mortgage business trails behind other industries, such as healthcare, insurance and even other financial services industry segments, in using robotic process automation […]

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When RPA Pilots Go Bad

Initial RPA engagements are like dating.  Everyone is on their best behavior, and very eager for a successful outcome.  Expectations are high, experience is low.  Are there topics of conversation that are particularly sensitive?  Although we both speak the same language, we may not share a common vocabulary about important matters. Worse, we may use […]

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Seven Virtuous Steps for RPA Implementation (Part 2 of a Series)

Authors’ note: This is the second of a five-part series, in which we explore how financial services firms are using robotic process automation (RPA) to support accounting, compliance, financial risk management and other operations. In the first installment, we offer a list of seven deadly sins that can derail RPA adoption.  In our work with […]

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The Seven Deadly Sins of Robotic Process Automation (Part 1 of a Series)

Author’s note: The use of robotic process automation (RPA) is gaining momentum in the financial services industry. The first installment of this five-part series focuses on the common pitfalls banks encounter when planning for and deploying software bots. The second looks at seven steps banks can take to automate efficiently and derive long-term value from […]

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Connecting Fans and Data to Enhance the Stadium Experience

As I sit here in my office remembering the recent traffic snarls in my home town of Phoenix (the location of this year’s NCAA Basketball Final Four), I’m reminded of an article I wrote a few years ago about stadium attendance and the use of analytics to better understand the fan experience. For many basketball […]

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