It’s Not About AI – It’s About the Data

For most of us, 2020 has ushered in unwelcome chaos and uncertainty. Who would have guessed in early March that within days, personal decisions that were once mundane – like where, when and how to get groceries – would spur paralyzing anxiety. What was missing – and still is – is information and, in particular, […]

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Raising Isaac

On a cold and cloudy January day in Portland, Oregon, I gave birth at home to my first child, a boy. He was perfect, and perfectly healthy, with all fingers and all toes, just as we had wished. We named him Isaac, which means, “he laughs.” And so did the universe. By six months, it […]

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Getting Serious about High U.S. Drug Prices

The U.S. pharma industry is under attack by executive order, with the latest salvo designed to ensure the Medicare Part B program pays the same price for drugs as similarly developed nations pay. That order joins others issued this summer, all aimed at high U.S. drug prices. These orders – all variants of previous orders and […]

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E-commerce’s New Normal: Designing for an Uncertain Future (First of a Multipart Series)

The COVID-19 pandemic has thrust our lives into uncertainty. The unemployment rate remains high, people struggle to plan their days and their lives due to unclear and ever-changing guidelines for returning to work and school, and consumers worry about both their finances and the health and well-being of their families and communities. COVID-19 has resulted […]

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Racial Gaslighting in the Workplace: It’s Real

There’s a reason racial gaslighting is so widely talked about: It’s everywhere, especially the workplace. Gaslighting is a covert form of undermining others so that they doubt what they experience, see or feel. Racial gaslighting spurs self-doubt about racist experiences. It often subtly shifts the dialog from the topic at hand to the speaker and […]

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Evolve Hybrid Cloud Security to Meet COVID-19 Challenges

With employees continuing to work from home to meet the social distancing requirements of COVID-19, more people are juggling business with personal engagements, at times outside normal business hours. Often, they’re using their mobile business laptop, as well as a plethora of additional wireless mobile devices. This has increased the security demands on the hybrid […]

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We’re Moving from the Days of Code to (Nearly) No Code

From the dawn of cyber time, the computer world has pivoted around code – and coders. Way back when, before handheld devices, packaged software, client/server and cloud-based server/client computing models became de rigueur, there were two choices: Hire experts to roll your own code, or contract with expensive third-party specialists to build enterprise-grade software. Either […]

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Bring Your Heritage to Work

Diversity has always mattered to me. But back in 2014, I was one of very few Hispanics working at Cognizant. As a friend and I brainstormed about ways for more diverse talent to find their way to the company, he suggested I join the Hispanic IT Executive Council (HITEC), a professional association for senior business […]

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Six Ways Media Companies Can Personalize Direct-to-Consumer Services

Like their pure-play brethren, diversified media companies have worked hard to differentiate and shape content across their properties. Yet as they step into direct-to-consumer (DTC) streaming services, companies like NBCUniversal, WarnerMedia, Disney and Viacom face a new challenge: how best to personalize the one-stop viewing experience that’s at the heart of DTC. Delivering personalization means walking […]

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