Playful Brands Are Redefining ‘Customer Trust’ in the Digital Age

Banks called Atom, N26, Bunq and Monzo. Insurers named Lemonade and Oscar.  In their efforts to distinguish themselves from longtime industry stalwarts, new entrants into the fields of banking and insurance are choosing playful, whimsical names that make no reference to the space they’re trying to disrupt. Previous nomenclature in these business spaces has revolved […]

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Is Your Digital Carburetor Flooded? These Structural Fixes Can Get Overwhelmed CIOs on the Road to Recovery

Prior to fuel injection, carburetors in aging cars often flooded when too much fuel  entered the engine prior to combustion. As I interview CIOs and other business executives, a common lament reminds me of the flooded carburetor challenge.  The CIO, IT management team and business executives are simultaneously attempting to do the following:  transform the […]

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Game-Changing AI: More Than Just a Novel Application

The introduction of zone defense to basketball (nearly a century ago!) led Frank Lindley, the creator of this approach, to win 83% of the games he coached. It’s a great example of what we mean when we talk about something being game-changing: a situation where the unwritten rules are so taken for granted that most […]

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How Organizational Culture Can Drive Digital Success

While smart IT strategy and effective execution remain crucial components for business success, organizational culture has become one of the most distinctive differentiators in digital business today. According to recent research we conducted with HfS Research, companies that intentionally focus on culture realize greater success, both revenue-wise and in terms of building out their digital […]

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Rocky Mountain AI

“He left yesterday behind him, you might say he was born again, You might say he found a key for every door.” – “Rocky Mountain High,” John Denver. – There’s something about John Denver. Wearing a puffy down vest, bespectacled, performing a wholesome, “nerd chic” brand of Meadow Rock.  Ever-so-slightly-edgy lyrics, like, “Friends around the campfire/and […]

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Reinventing Talent Acquisition, DevOps Style: Seven Ways to Become a ‘Destination Company’

Just as brilliant drummers have their pick of bands, top cloud-native developers and project managers can be choosy about their employers. They’re the rock stars of business, and they know it. If you’re not a “destination company” like Amazon, Facebook or Google, how do you entice top talent to work for you? (And if you’re […]

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