Health Insurers Need BPaaS to Weather Post-Pandemic Conditions (Part 1)
If you believe the headlines, health insurers are enjoying surging profits that have exceeded forecasted levels, even as other healthcare sectors struggle amid the COVID-19 pandemic. Most of these overly rosy assessments overlook short-term factors such as how rising unemployment numbers could reduce revenues from plan premiums. Even more important, these reports don’t reflect the […]
Read MoreHow Life Sciences Can Treat AI Regulatory Compliance
Artificial intelligence, particularly machine learning, encompasses a multifaceted set of technologies with many applications in the life sciences sector, such as cure research, diagnosis, and treatment, mitigation and prevention. Despite the vast potential of AI, the AI regulatory field is in full bloom in some places and merely bare branches elsewhere – depending on public […]
Read MoreHow a High-Stakes Merger Delivers on the Promise of Telehealth
As if to punctuate the growing shift to on-demand healthcare spurred by the pandemic, Teladoc and Livongo have announced the merger of their two companies, creating the first end-to-end virtual health delivery “system.” With a combined estimated valuation of over $38 billion and over 70 million lives under management, the merger will create the first […]
Read MoreFor Banks, Supporting Small Businesses in the Pandemic Goes Well Beyond Lending
The impact of the pandemic on small businesses has spurred changes in banks’ lending practices – but the upheaval hasn’t stopped there. While the shifts underway in functions such as trade finance and mortgages are typically more nuanced, they speak to how important small- and medium-sized businesses (SMB) are to banks – and how critical […]
Read MoreDissolving the Boundaries Between Us
I’m convinced that the boundaries between us are not our cultural differences at all. What really divides us are the walls of misunderstanding about our differences – and the actions we take based on those misunderstandings. I can recall with unfortunate clarity the close of my first full year in the workforce: Disbelief. Frustration. Fear. […]
Read MoreWhat the World Needs Now – and Even More During the Pandemic: Chunkers
Over the past two years, when I’ve asked business, digital and IT executives what critical skill or talent they most sorely lack, I’ve gotten an unexpected response: It’s what several called “chunkers.” Not only has the pandemic increased the need for chunkers; it also requires a different set of perspectives and skills from these individuals, […]
Read MoreDifferentiate Your Brand with Empathy: What Insurance Marketers Need to Know
As insurers navigate the COVID-19 landscape, they’re taking aim at a kinder, gentler customer experience. The result is a new focus on empathy – and online channels are shaping up as the key platform for delivering it. It may sound counter-intuitive to convey empathy through digital channels, especially in insurance: an industry known for complex […]
Read MoreNational Brands Are Driving Healthcare into New Settings for Care Delivery
Search “healthcare changed forever by COVID-19” online. Millions of results pop up, from a “forever changed” supply chain to a “forever changed” industry landscape due to mergers and acquisitions to “forever changed” care delivery via telehealth. Instead of giving COVID-19 premature credit for all these changes, though, we’d rather call it a catalyst that could […]
Read MoreBanking’s Latest Challenge: Managing Job Performance in the Remote Workplace (Part 3 of a Multipart Series)
Now comes the hard part. After getting remote access right and investing in the work from anywhere (WFA) model, the next thing for banks is tackling how to manage and measure productivity in the new workplace. Job performance data is surprisingly easy to collect – but at times difficult to accept. Nevertheless, building a positive, […]
Read MoreIs Small-Business Lending Slipping Away from Large Banks?
COVID-19 changed the stakes in small-business lending: While the top four banks provided 36% of small-business loans before the pandemic, they disbursed a scant 3% in the first round of the CARES Act Paycheck Protection Program (PPP). As large banks fumbled their PPP response, fintechs and smaller lenders stepped in to fill the gap. Online […]
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