Digital Business

Mark Miller - April 19, 2019 - 349 views

The healthcare industry has been a champion of whole-person care for decades, yet we seem no closer to a solution for proactive health management than we were in the early days of nurse advice lines and disease management programs. In the past, public and private healthcare organizations looked toward Maslow’s Hierarchy of Needs to help […]

In healthcare, the process of receiving payment is unlike that of any other business. For most transactions in other industries, the consumer makes a full payment when a service is performed or product is received. Such is not the case in healthcare: Imagine going to Best Buy and saying, “I’ll take the TV home now, […]

Not since the dot-com boom of the early 2000s has there been a topic as ubiquitous in business circles as digital transformation. That’s likely because so few companies have truly found their groove in reimagining and rearchitecting their capabilities for the Fourth Industrial Revolution. It remains a battle even for those organizations that have been […]

Bruce J. Rogow - April 4, 2019 - 157 views

As I meet with executives from enterprises seeking digital enhancement, many suggest that in order to achieve material value from new digital services, offerings and technologies, they need to balance two factors: the pace of the initiative and “the realization horizon.” My previous blog discussed pacing. From there, it becomes critical to utilize realization horizons. […]

Risto Miikkulainen - March 28, 2019 - 747 views

Deep neural networks (DNN) have produced groundbreaking results in many complex applications of AI, such as natural language processing, facial recognition, sentiment analytics and object recognition. For instance, the accuracy of Google’s machine translation system improved 60% using a DNN approach. Finding the right network architecture – that is, the components of the network and […]

Prashanth Bhushan - March 26, 2019 - 370 views

Internet connectivity is now ubiquitous, creating what many call a “network of everything.” Digital capabilities are designed into virtually every new product, from land mobile radios used by law enforcement to connected medical wearables to jet engines that collect their own data, diagnose issues, perform updates and predict maintenance to maximize equipment availability and optimize […]

Antonella Bonanni - March 21, 2019 - 295 views

In recent years, healthcare organizations have worked to use new technologies to get closer to consumers and secure them as customers. They got on social media and built patient portals and smartphone apps, but guess what:  Most of these efforts didn’t really work all that well. The intentions were good, but the focus was often […]

Mark Miller - March 14, 2019 - 198 views

No one likes to be criticized. Let’s just get that out of the way. But today, we live in a world full of criticism, in the form of online reviews, comments, tweets, thumbs-ups and emojis. No matter how we feel about the politics of online comments and reviews – whether it’s a good or bad […]

Manish Bahl - March 4, 2019 - 563 views

Whether you work in the front office, the back office or the C-suite, your work will soon be very different.  With the influx of automation and AI, many of us will need to adapt to evolving work tasks or transition into a new job role (we’ve identified 42 that we believe will evolve, here and […]

Paul Roehrig - February 28, 2019 - 652 views

Sorry to break it to you, but unless you’re reading this on parchment illuminated by a whale oil lantern, you’ve been hacked one way or another. By “hacked,” we mean a cybersecurity breach or any other violation of personal data stewardship and governance that results in a breakdown of trust, privacy, ethics, legislation or industry […]