App-First Care Points the Way to the On-Demand Healthcare Economy

Providers, look to your business models: The “app-first” approach to on-demand healthcare delivery is now under way. Digital tools are punching holes in the rapidly emptying moat around many healthcare delivery services. Take Amazon Care, a pilot program launched by Amazon for its Seattle-based employees last autumn. Enrolled employees may use chat or video to […]

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WEF 2020 Post-Mortem: Contradictions at the Heart of Davos and the Future of Our Work

The World Economic Forum’s annual event is over for another year. Once again, Davos was a fascinating and frustrating few days, providing a snapshot of what the global elite hive mind is currently thinking. Beyond the obvious highlights – that POTUS and Greta are probably not on each other’s Christmas card lists, that “big tech” […]

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Fifty Thoughts from Davos 50

It’s the 50th anniversary of the founding of the World Economic Forum’s (WEF) annual meeting in Davos, Switzerland. In its honor, here are 50 observations from this year’s event. (50?! Don’t worry – I’ll keep it quick and painless.) It’s balmy – colder back in Massachusetts. POTUS came – and hardly anyone noticed. The global […]

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A Look Ahead: AI Bright and Dark

Few technologies have sparked the human imagination like artificial intelligence has. Who among us couldn’t, on demand, conjure up a future scenario made possible through AI? The fact is, the technology has developed to the point that we can, with a fair degree of certainty, predict actual AI-driven events that will happen in the next […]

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Four Ways to Fill the Digital Talent Void

As more organizations morph into software companies, they’re finding it takes a new mindset to acquire digital talent. Not only are key positions in short supply; today’s candidates are also motivated by different things than previous generations, making the group distinctly different from previous hires. As a result, successful recruitment and retention today requires a […]

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How Small Changes in the Hiring Process Can Lead to Big Diversity Benefits

As head of diversity and inclusion for management recruitment in the U.S., I’m always on the lookout for new avenues for finding talent.  Like many companies, we’re taking steps to open up our hiring process so that we reach out to more nontraditional and under-represented candidates. Last summer, I had the privilege of attending the […]

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