Digital Business

Bret Greenstein - February 5, 2020 - 938 views

Most senior leaders would agree that adapting in real time to customer and market needs is vital for achieving their visions and goals. Navigating through the COVID crisis and looking for ways to turn chaos into a catalyst for change is top of mind in many businesses. To do so, leaders are likely to agree […]

William Shea - January 31, 2020 - 243 views

Providers, look to your business models: The “app-first” approach to on-demand healthcare delivery is now under way. Digital tools are punching holes in the rapidly emptying moat around many healthcare delivery services. Take Amazon Care, a pilot program launched by Amazon for its Seattle-based employees last autumn. Enrolled employees may use chat or video to […]

Ben Pring - January 28, 2020 - 274 views

The World Economic Forum’s annual event is over for another year. Once again, Davos was a fascinating and frustrating few days, providing a snapshot of what the global elite hive mind is currently thinking. Beyond the obvious highlights – that POTUS and Greta are probably not on each other’s Christmas card lists, that “big tech” […]

Ben Pring - January 23, 2020 - 374 views

It’s the 50th anniversary of the founding of the World Economic Forum’s (WEF) annual meeting in Davos, Switzerland. In its honor, here are 50 observations from this year’s event. (50?! Don’t worry – I’ll keep it quick and painless.) It’s balmy – colder back in Massachusetts. POTUS came – and hardly anyone noticed. The global […]

Bret Greenstein - January 20, 2020 - 1691 views

Artificial intelligence (AI) is already assisting and augmenting us in our day-to-day lives. But in the coming year, we’ll see it become integral to our strategic decision making at work, resulting in great value to businesses across all industries. Here are 20 ways that we predict AI will change work across seven industries in 2020 […]

Bret Greenstein - January 13, 2020 - 634 views

Few technologies have sparked the human imagination like artificial intelligence has. Who among us couldn’t, on demand, conjure up a future scenario made possible through AI? The fact is, the technology has developed to the point that we can, with a fair degree of certainty, predict actual AI-driven events that will happen in the next […]

Allen Shaheen - December 20, 2019 - 653 views

As more organizations morph into software companies, they’re finding it takes a new mindset to acquire digital talent. Not only are key positions in short supply; today’s candidates are also motivated by different things than previous generations, making the group distinctly different from previous hires. As a result, successful recruitment and retention today requires a […]

Sonya McLaughlin - December 19, 2019 - 633 views

As head of diversity and inclusion for management recruitment in the U.S., I’m always on the lookout for new avenues for finding talent.  Like many companies, we’re taking steps to open up our hiring process so that we reach out to more nontraditional and under-represented candidates. Last summer, I had the privilege of attending the […]

Maria Nazareth - December 18, 2019 - 576 views

The call center has always been an important way for banks to connect with customers. But it won’t be long before call centers without artificial intelligence (AI) will be unable to make those human connections. I’m reminded of a meeting that I and one of my colleagues recently had with a bank CEO. My colleague […]

Shameka Young - December 13, 2019 - 559 views

This past summer, the Girl Scouts launched 18 Coding for Good badges, part of the organization’s focus on giving young girls the opportunity to learn about technology and encourage interest in STEM careers. This is great to see, but it also raises a question: Are we in the tech industry doing our part to ensure […]