Digital Business

Becky Schmitt - October 8, 2020 - 222 views

October is Breast Cancer Awareness Month, dedicated to education and fundraising around this devastating disease. Breast cancer is the most common cancer in women and the second most common cancer overall, with more than two million people diagnosed with new cases globally in 2018. That is a sobering statistic. We can and must do better. […]

Margaret Schweer - October 7, 2020 - 2090 views

Intensified by the global pandemic, a sense of belonging has become a pressing organizational priority.  Work routines have been upended for leaders and employees alike – office shutdowns, remote work, extended work hours, and furloughs and layoffs. Given the prolonged nature of the disruption, what does it mean to “belong at work” during a sustained […]

If Black hair could speak, it would tell a tale of comedy, romance and horror. Hair is an opportunity to express personality and style. Yet as Black women, we learn that our hair isn’t a matter of whimsical choice but of strategic management. While this issue also affects Black men, it’s a particular pain point […]

Hanadi Salameh - October 5, 2020 - 237 views

Amid all the pressures of COVID-19, healthcare payers and providers are working to reduce high operational costs and provide a more customized user experience. Across the healthcare ecosystem, organizations need to modernize their patient- and member-facing processes and systems to enable personalized engagement, virtual healthcare and triage, more self-service options, and real-time data analytics for […]

We’ve been talking for more than two decades about the “experience economy,” in which the companies that provide the best customer experience (not just the best products and services)  generate the most value for their customers and shareholders. Experiences become the currency that great companies give to their customers and employees.  Companies have spent billions of dollars trying to improve experiences […]

Diana Buxton - September 30, 2020 - 680 views

My name is Diana Buxton, and I am a breast cancer survivor.   Although one in eight women will be diagnosed with breast cancer, I never thought it would be me. I’ve had a fortunate life. But cancer doesn’t discriminate – it does what it wants and to whom. In June 2019, I discovered a […]

Surya Gummadi - September 29, 2020 - 252 views

COVID-19 gets too much credit for changing everything. In reality, it’s not the virus itself but how organizations and people respond to the pandemic that will – and in some cases, should – create lasting change. In healthcare, one such change is the concept of “care anywhere.” Care anywhere can mean care received at home, […]

Bret Greenstein - September 24, 2020 - 1094 views

For most of us, 2020 has ushered in unwelcome chaos and uncertainty. Who would have guessed in early March that within days, personal decisions that were once mundane – like where, when and how to get groceries – would spur paralyzing anxiety. What was missing – and still is – is information and, in particular, […]

Irene Sandler - September 22, 2020 - 1020 views

On a cold and cloudy January day in Portland, Oregon, I gave birth at home to my first child, a boy. He was perfect, and perfectly healthy, with all fingers and all toes, just as we had wished. We named him Isaac, which means, “he laughs.” And so did the universe. By six months, it […]

Jodie Thellin Skyberg - September 18, 2020 - 263 views

The U.S. pharma industry is under attack by executive order, with the latest salvo designed to ensure the Medicare Part B program pays the same price for drugs as similarly developed nations pay. That order joins others issued this summer, all aimed at high U.S. drug prices. These orders – all variants of previous orders and […]