How M&E Companies Can Beat Customer Churn

The number of streaming subscribers is surging amid the global shutdown. Yet customer churn is one of the direct-to-consumer industry’s harshest realities. It’s also new and uncertain territory for media and entertainment companies: As content producers, their job has been to attract audiences; as direct-to-consumer providers, it’s to keep them coming back. While there’s no […]

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Social Distancing Investments Made Now Will Continue Reaping Benefits Later

Even with social distancing restrictions easing in some parts of the world, much of the workforce will continue to work from home (WFH) for the foreseeable future. In some cases, employees may even continue to do so after the pandemic passes, drawn by flexible hours and the 10-yard commute. The problem is, traditional IT infrastructure […]

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Data, Privacy and the Health of Nations

Numerous governments around the world have started using citizen-generated data in their efforts to understand, and ultimately stop, the spread of the coronavirus. In China, a sophisticated cell phone-based “traffic light” system is being rolled out that indicates whether an infected person is clear to move around as normal, or should continue to self-isolate. In […]

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Withstanding Tough Times Requires a Definitive & Durable Work Culture

Companies all over the world are adjusting to a “new normal.” Morning standups, friendly watercooler talk, company-sponsored happy hours and everything in-between have been replaced by virtual interactions – or don’t happen at all. Working in a fully distributed virtual environment is a big adjustment to navigate even in normal circumstances, without having to also […]

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A Waze-Like Way of Navigating Infectious Disease with Precision Epidemiology

Thanks to a convergence of technology and scientific developments, we’re on the frontier of predicting, treating and mitigating infectious disease at an individual level, as well as across broad mass demographics. Key advancements in realizing this future state include immersive visualization techniques and personalization technologies, open scientific collaboration and data on everything from genomic sequencing […]

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The Post-Pandemic Future of Contactless Interactions

By the time a COVID-19 vaccine is approved and distributed, we could have a year or more of social distancing protocol baked into our everyday interactions. It isn’t far-fetched to believe that various cultures will adopt their own form of namaste that lives beyond the pandemic that engendered it. In fact, social distancing may become […]

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Novel Coronavirus Will Spark a Whole New World of Healthcare

Imagine a world in which a pandemic such as COVID-19 is not a once-every-100-years occurrence but a once-a-decade event. This is not a prediction; neither is it beyond the realm of possibility. A 500-year flooding event has a 0.2% chance of occurring in one year; Houston, Texas, experienced three such events three years in a row. […]

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GUEST POST

Like It or Not, We’re in a Race to Prevent the Next Pandemic

Nine months ago, a global enterprise I work with used its substantial resources to simulate the widespread outbreak of an infectious illness. Using our knowledge and experience, as well as publicly available research, we modeled a fictional disease whose behavior turned out to be eerily similar to that of COVID-19. I’m pleased to say that […]

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