The Future of Work. At Home

The coronavirus is changing our lives before our very eyes. How and where we work may be among the biggest disruptions. If you’re dealing with the disorientation of suddenly having to work from home, and are not quite sure what’s hit you, here are a few tips from someone who’s been doing it, happily and […]

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A Virus in a Viral Age

Unless you’ve been totally off the grid, you’ve probably noticed the world is consumed with the topic of coronavirus. As of this writing, I am well thank [insert name of your personal deity here] and have felt no ill effects (thank you for asking) as I’ve traveled from Boston to Austin to Boston to London to […]

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LIBOR Phase-out for Mortgage Lenders Just Got Closer

Sometimes it takes a nudge to make a deadline feel real. The mortgage industry got a reminder of the work ahead of it when Fannie Mae and Freddie Mac recently announced they’ll stop accepting adjustable-rate mortgages (ARM) tied to the London interbank offered rate (LIBOR) by the end of 2020. That’s a full year ahead […]

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Don’t Put Mothers In A Closet

In the months that I’ve been back at work as a nursing mom, I’ve seen quite a few designated lactation spaces in different companies’ offices.  While every room included a chair, a table near the chair and a lock on the door, most of them felt like the individuals creating the space had little appreciation […]

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Capitalizing on the Brand Content Opportunity

Five years ago, I stood up at Social Media Week in Copenhagen and made a prediction: that by the year 2020, brand content would always be highly informed by personal, transactional, behavioral and contextual data. I’m hoping there isn’t a video of that event floating around because, embarrassingly, that hasn’t really happened. Think about it: How […]

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Value-Based Care in Life Sciences: What’s It Worth to You?

Just one of the many changes rippling through the life sciences industry is the gradual but inexorable shift of value-based care (VBC) becoming a leading means of healthcare insurance reimbursement. According to our recently sponsored research, as many as 150 biopharmaceutical drugs  are covered by value-based contracts, with a projected growth rate of 15% to […]

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Healthcare Data Interoperability: A Force for Good

Name one issue on which both Republicans and Democrats agree. No, seriously. I only know of one right now: the ability for consumers to access their own healthcare information and use it to make decisions. For the last year, I’ve been traveling the country evangelizing on healthcare data interoperability, explaining the proposed federal interoperability requirements […]

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Consumer Experience in the AI Age

In the experience economy, breakthrough brands are taking a human-first view. Somewhat paradoxically, they use artificial intelligence (AI) to interact with consumers in ways that create greater empathy and relevance across all contexts. Another paradox is that AI won’t do the work for us. Although it seems counter-intuitive, the deeper customer engagement enabled by AI […]

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Three Must-Do’s for P&C Insurers to Realize Business Outcomes from AI

While more P&C insurers are embracing data, artificial intelligence (AI) and machine learning as part of their digital strategy, we often hear them voice frustration about generating business outcomes from these investments. Many find it difficult to tie their AI initiatives to key performance indicators (KPI) and profitable growth. As they gear up to implement […]

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GUEST POST

Don’t Strategize for Digital Disruption When You’re Actually Facing Financial Disruption

Many years ago, I had the privilege of interviewing the noted CEO of a major, successful airline. At the end of the interview, I asked if he thought the then-new, innovative, low-cost startup People Express Airlines would survive. “That’s a totally stupid, irrelevant question – it doesn’t matter whether they survive or not,” he responded. […]

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