How to Instill Trust with Intelligent Machines

In the first six months of 2018, an estimated 17,120 people died in motor vehicle traffic crashes, but it’s doubtful the same number of national or global headlines appeared on these tragedies. More likely, most of us read just one: the fatality caused by a self-driving car. It’s far more distressing, apparently, to witness intelligent […]

Read More

Four Ways AI Will Make a Difference in 2019

In 2019, artificial intelligence (AI) will increasingly become a mainstream presence in our work and personal lives, inspiring our purchase decisions and digging deeper into business outcomes and events. At the same time, expectations surrounding AI will also grow, as calls for transparency and fair play become too loud for businesses to ignore. Here are […]

Read More

In Praise of Digital Immigrants

Against the struggles of racism and sexism, ageism may seem a minor concern. But prejudice against older folks is a real issue and one that should be considered in any survey of diversity and inclusion. I know ageism is real, because I’ve long been ageist. I feel emboldened to admit this because so many of […]

Read More

Ready, Aim, Fire: Don’t Miss the Target in Meeting Your Agility Goals

Increasingly when I talk to our enterprise clients, a question invariably arises in the conversation: “We need customer-focused products and solutions, and we want to improve our time to market. How do we achieve this by leveraging our existing assets, while improving our agility and delivery velocity?” All these clients have activated initiatives in the […]

Read More

How Blockchain Illuminates a More Trusted, Frictionless Future for Payments

Systems powered by blockchain technology are no longer seen as shiny solutions looking for a problem. Their potential is recognized more widely as the next step in answering today’s demand for instant gratification while not compromising on security. In the banking & financial services industry, blockchain technology is becoming increasingly relevant in the payments space, […]

Read More

Bring AI into Your Life: Top-8 Gift Ideas for the Holidays

Just as artificial intelligence (AI) has dominated business conversations this year, it’s also infiltrating holiday gift-giving lists. And it’s no coincidence – the same AI technologies that are driving business-changing enterprise systems are also becoming useful in our homes.  In fact, this giving season is a good time to experience the future of life, both […]

Read More

Think Small: Six Ways Global Business Can Promote Inclusion

At the best small companies, inclusion happens naturally. Colleagues are few in number and often just a desk away. Everyone feels like they belong. When it comes to company culture, and especially employee engagement, large companies have to try harder. At service providers like Cognizant, where employees spend a lot of time at client sites, […]

Read More

Are You Paying Attention to Your Employee Experience?

“Customer-first” mantras have become a trendy guiding light for businesses of all shapes, sizes and industries. But for businesses that truly believe people are at the heart of digital success, the human focus is also directed inward, toward their employees. To deliver a winning experience for people outside the company (customers), businesses also need to […]

Read More

Narrow AI Is Limited, But Humans Can Fill the Gaps

“The real problem is not whether machines think but whether man does.” – B. F. Skinner. If there’s been a theme for this year, it’s artificial intelligence. But most intelligent systems around us use what’s called “narrow intelligence” or “narrow AI” rather than the more sophisticated and autonomous form of AI known as “general intelligence.” […]

Read More

What We Can Learn from Beyoncé about Being Authentic in the Workplace

When Beyoncé and Jay Z’s “On the Run II” stadium tour swung through Texas, I was lucky enough to snag a ticket. It wasn’t my first Beyoncé concert, but it was the most memorable. Why? The audience experienced the real Beyoncé. Always a phenomenal performer, Bey has raised the bar even higher with songs that […]

Read More