A Corporate Lifeline for Domestic Violence Victims

As the coronavirus pandemic wears on, remote work and learning is intended to keep us safe. For victims of domestic violence, however, it does anything but. Instead, working from home often keeps victims close to their abusers. This dynamic makes employee assistance programs (EAP) more important than ever. But while EAPs offer referrals and counseling […]

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Beyond the Back-Office: Cutting Medical Costs with BPaaS (Part 4)

In this blog series, we’ve made the case for payers to adopt business process as a service (BPaaS) to reduce total cost of ownership and improve business outcomes. Analytics and artificial intelligence (AI) can supercharge BPaaS, as they provide payers with insights to compress their front, middle and back offices and deliver better member experiences. […]

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Real Diversity Starts When Assumptions End

I’m blond and fair-skinned—and I’m a proud Chickasaw Indian. You can imagine the collision of assumptions I’ve encountered throughout my life. And truth be told, I’ve also grappled with my own. At a time when unwarranted assumptions about others seem as ingrained in our culture as ever, the workplace is ground zero for having difficult […]

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Four Rules for Designing New Media & Entertainment Business Models

From Disney to ITV to WarnerMedia, media & entertainment (M&E) leaders are quickly moving from their legacy linear business toward a direct-to-consumer (D2C) model. To make this transition, these businesses have made some dramatic moves: significant restructuring to maximize cost efficiencies, mergers and acquisitions, and outsourcing unprofitable parts of the business to shift investment to […]

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GUEST POST

Three Ways Data Councils Help Make the Most of the Cloud

I recently read an excellent summary of why cloud data councils are so valuable for anyone trying to tap the scalability and cost effectiveness of cloud computing. As Anil Nagaraj, Associate Vice President of Digital Engineering within Cognizant’s Artificial Intelligence & Analytics Practice, describes it, these councils work best when they focus on security and […]

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How Insurers Can Save Millions by Minimizing Claims Handling Mistakes

A totaled vehicle accruing storage costs in a tow yard. Medical bills or demands pending review. An undetected coverage issue arising due to ride-share. A claimant who hasn’t been contacted in over two months. These are all examples of typical claims handling mistakes made by adjusters while handling insurance claims. While the resulting losses are […]

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Amazon RX: Concession or Queen’s Gambit?

We have speculated over the last two or three years about when we would see Prime Health emerge from Amazon. The company’s recent announcement of Amazon Pharmacy and PrimeRx only partially fulfills our prediction. On the surface, it doesn’t seem to be a particularly disruptive business model, as many analysts have noted. But – this […]

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To Make the Case for BPaaS, Point to Sustainable Survival (Part 3)

Healthcare business leaders need fresh strategies for thriving as the industry evolves to value-based reimbursement models, “care anywhere” and individualized health experiences. As explained in Part 1 and Part 2 in this series, BPaaS offers payers powerful tools for competing in the digital health ecosystem while reducing total cost of ownership. In achieving these goals, […]

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Even Inexact Data Can Be Meaningful to AI – and Other COVID Lessons Learned (Part 1)

COVID-19 has turned our professional and personal lives upside down. But it’s also giving us a crash course in using artificial intelligence (AI) to predict and navigate an uncertain future. While there’s still a lot to learn, we believe so strongly in the potential for AI to lessen the social and economic impacts of COVID-19 […]

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