The Trust Paradox

Sorry to break it to you, but unless you’re reading this on parchment illuminated by a whale oil lantern, you’ve been hacked one way or another. By “hacked,” we mean a cybersecurity breach or any other violation of personal data stewardship and governance that results in a breakdown of trust, privacy, ethics, legislation or industry […]

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A Healthcare Solution for the Chronically Ill: Start with the Patient, Not the Technology

Many healthcare solution designers have ambitious goals for reshaping patient care with AI, genomics, neural networks, precision medicine and more. We hope to make advance diagnoses and prevent acute episodes before even the slightest symptoms appear. But in our eagerness to build healthcare solutions based on these technologies, we ignore the scientific evidence that more […]

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The Way(s) to the Future of Work

In 2010, Martin Sheen starred in The Way, an underrated but beautiful film. His character is a curmudgeonly, set-in-his-ways, late-middle-age, Type A workaholic from Los Angeles. A series of events lands him on El Camino de Santiago (translated into English as “The Way”), where circumstances compel him to interact — in life-affirming ways — with […]

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Five Strategies to Catalyze Conversational AI

For many people, the general idea of artificial intelligence still conveys a dark, robot-master future.  Yet simply add the word “conversational” in front of it, and suddenly it’s a whole lot friendlier.  Maybe that’s why conversational AI is this year’s “everywhere topic.” It’s a consensus pick in every technology forecast, a keynote subject at business, […]

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Consolidation of Payment Rails: A Global Payments Game-Changer for Banks

Visa’s planned acquisition of Earthport is the latest in a recent series of consolidations in the global payment systems sector. The deal follows in the wake of MasterCard’s purchase of UK operator VocaLink and Worldline’s purchase of Swiss operator SIX Payments Services. For the two major credit card companies, it’s a move into handling payment […]

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Forging Our Future: Five Lessons Learned from Women Driving Change in Business, Technology and Society

The website said: “The 2019 MAKERS Conference is a global women’s leadership event that brings together the most powerful names in business, entertainment, tech, and finance to explore ways to accelerate the movement with compelling videos, provocative conversations, and onstage pledges for change.” I read this as I was preparing to head to the MAKERS […]

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Opening the Course to Price Transparency by Closing the Safe Harbor on Part D Drug Rebates

The Centers for Medicare & Medicaid Services (CMS) is about to publish a proposed rule that – according to the Health and Human Services Department (HHS) – would lower prescription drug prices and out-of-pocket costs for patients and increase pricing transparency. The HHS proposal would eliminate a safe harbor for prescription drug rebates that drug […]

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