Disruptors: At a Bank Near You

Recently I spoke about a topic now quite familiar among bankers: the disruptive impact new competitors are having on the industry. Companies like Lending Club, On Deck, PennyMac, SoFi are changing the game with entirely new business models. Banks recognize the threat these companies present, and they are responding with digital, mobile and other strategies. But […]

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Retailer’s Checklist for Digital Holiday Shopping

Holiday shopping is intense This year’s holiday shopping season is just around the corner. Most retailers are already announcing their rock bottom deals for Black Friday, when millions of shoppers will descend on stores and websites. . . which means retailers will also have to plan for spikes online and off. And it’s not just […]

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The Truth about Intelligent Automation with HfS Research

It’s now sufficiently understood that intelligent technologies such as robotic process automation, cognitive computing and artificial intelligence are powerful force multipliers for improving operations. But, as is often the case when the pundits get too far ahead of reality, the story isn’t necessarily playing out as everyone expected. As my colleague Rob Brown points out, “It’s not really […]

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